Job in Germany : IT-Supporter 1st- und 2nd-Level (m / w / d)

comito GmbH; Almería; Híbrido; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

Join a leading IT solutions provider facing exciting challenges! As an IT Supporter, you will play a critical role in helping clients navigate issues while working in a flexible environment. This position supports both in-office and remote work arrangements, with a strong focus on a smart work-life balance and team collaboration.

Servicios

Annual bonus based on performance

Job ticket for commuting

Flexible working arrangements

Modern office equipment including notebooks and monitors

Team events and outings

Formación

• Sound knowledge of installation, configuration, and maintenance of IT systems.
• Experience in IT support is preferred.
• Ability to work in a team and good communication skills.

Responsabilidades

• Process customer inquiries relating to company IT and solve them.
• Maintain user administration and perform administrative tasks.
• Monitor IT environments and respond to problems.

Conocimientos

IT systems maintenance

Good communication

Service orientation

Educación

Completed training in the IT sector

Descripción del empleo

IT Supporter 1st and 2nd level (m / f / d)

50676 Cologne Full-time Permanent

About us

At comito, you can expect an innovative, agile and appreciative environment : our employees work every day to improve collaboration and exchange in a wide variety of companies through modern IT solutions.

Would you like to be a part of this and take the next step in your career? Then come on board and join us on our digital journey.

We look forward to welcoming people from a wide range of disciplines who are open to new ideas, have innovative ideas and want to work together as a team to achieve goals.

• Helpdesk : Processing customer inquiries relating to company IT and independently solving them or involving the 3rd level team.
• Microsoft 365 & Azure : Solution of tasks around Microsoft 365 & Azure, such as the creation of users, support with migrations and much more.
• Active Directory : Maintaining the user administration of our numerous customers and carrying out administrative tasks.
• IT security : monitoring reports in the AI-supported security tool and initiating measures to avert threats.
• Monitoring : Monitoring IT environments and responding to problems. Configuration and ongoing optimization of monitoring systems.
• Project support : setting up and maintaining end devices for our customers' employees. Delivery and commissioning on site.

Your profile :

• For the position of IT supporter at comito, you should have completed training in the IT sector or have comparable professional experience.
• You should have sound knowledge of the installation, configuration and maintenance of IT systems and ideally already have experience in IT support.
• The ability to work in a team and good communication skills are important, as you will be in direct contact with our customers and should be able to explain technical issues clearly.
• In addition, we expect a strong service orientation and the willingness to keep your knowledge up to date through regular training.
• As a member of our team, you are not just a number, but an active contributor.
• We give you the space to work independently and make your own decisions.
• With us, you can work from home or in the office on a pro rata basis - so we combine the best of both worlds.
• We support you in balancing work and family life with individual solutions.
• Modern notebook, three monitors, height-adjustable desk? That's part of our basic equipment.
• Our modern office creates a pleasant working atmosphere thanks to large (openable) windows and plenty of sunlight.
• Team events offer you the opportunity to get to know your colleagues better and do something together outside of everyday working life. If you like.
• We will provide you with an induction tailored to your previous knowledge and needs so that you can get off to the best possible start in your new role.
• Our team leaders and managing directors will meet you at eye level and ensure a pleasant exchange.
• Good performance is rewarded. There is an annual bonus for this, which can be achieved according to clear rules.
• We are on a first-name basis. In the team anyway and also with many customers.
• You can dress however you feel comfortable with us - a casual style of dress is welcome. We never wear suits.
• We offer you a job ticket so that you can get to work in a relaxed and cost-effective way.
• Parking spaces are available for colleagues who come to work by car. Of course, there is also a bike room.
• We are located in Cologne's Rheinaufhafen in the Microsoft building. There are restaurants, a shopping street and bus and train connections nearby.

Interested?

If you are missing information, please give us a call or submit the short application and ask the questions in the first short introductory phone call.

We look forward to receiving your application by e-mail or via our application form.

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