Job in Germany : IT Support 2nd Level (m / f / d)

Stadt Bietigheim-Bissingen; Valladolid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Die Stadtverwaltung von Bietigheim-Bissingen sucht einen IT-Administrator (m/w/d) für den 2nd Level Support. In dieser verantwortungsvollen Rolle sind Sie der erste Ansprechpartner für komplexe IT-Probleme und arbeiten eng mit den Fachabteilungen zusammen. Sie bringen einen Bachelor-Abschluss in Digital Administration Management oder eine vergleichbare Ausbildung mit und haben mehrere Jahre Erfahrung im IT-Support. Wir bieten Ihnen eine unbefristete Anstellung mit attraktiven Zusatzleistungen und flexiblen Arbeitszeiten.

Servicios

Betriebliche Altersvorsorge

Jobticket für den öffentlichen Nahverkehr

Regelmäßige Schulungen

Flexible Arbeitszeiten

Option auf Homeoffice

Formación

• Mehrere Jahre Erfahrung im IT-Support, idealerweise im 2nd Level Support.
• Grundkenntnisse in Windows Client-Server-Architektur und Active Directory.
• Erfahrung mit kommunalen Fachanwendungen oder Verwaltungssystemen von Vorteil.

Responsabilidades

• Erster Ansprechpartner für komplexe IT-Probleme im 2nd Level Support.
• Fehleranalyse und Entwicklung nachhaltiger Lösungen.
• Dokumentation von Troubleshooting und Koordination.

Conocimientos

Analytisches Denken

Teamarbeit

Serviceorientierung

Strukturierte Arbeitsweise

Educación

Bachelor of Arts in Digital Administration Management oder vergleichbarer Abschluss

Herramientas

MS Office

Ticket- und Remote-Management-Systeme

PowerShell

Python

Descripción del empleo

Bietigheim-Bissingen is a city with many talents that makes something of itself - and produces great things. We in the city administration are also passionate about our diverse tasks. We tackle these together - whether in the organization, in the kindergarten or at the building yard. Together with a strong network of people, associations and organizations, we create the right solutions. So that our city becomes a little better every day.

We are looking for you to join our IT team as soon as possible as:

IT administrator (m/f/d) 2nd level support

How you make the city here:

1. First point of contact for complex IT problems in 2nd level support and close cooperation with 1st level support
2. Analyzing faults, identifying their causes and developing sustainable solutions
3. Documentation of troubleshooting and coordination
4. Support and optimization of specialist applications and organization of smooth operation
5. Installation, configuration and updating of Microsoft Windows standard and specialist applications in the client and server environment
6. Planning, testing and supporting the roll-out of specialist applications, including software updates and client deployments
7. Close collaboration with the specialist departments and IT teams to ensure a smooth implementation
8. Creation and maintenance of practical documentation, instructions and knowledge base articles for 1st level support
9. Support in the planning and implementation of IT projects

The scope of duties is subject to change.

What makes you special:

1. A Bachelor of Arts degree in Digital Administration Management, a degree/university degree in IT or relevant completed IT training with several years of professional experience in the area of responsibility
2. Several years of experience in IT support, ideally in 2nd level support for specialist applications
3. Confident handling of MS Office products and experience with ticket and remote management systems
4. Basic knowledge of Windows client-server architecture, Active Directory (user management, group policies) and a basic understanding of network infrastructures
5. Experience with municipal specialist applications or administration systems (e.g., SAP, document management or GIS systems) is an advantage
6. Ideally knowledge of automation and scripting (e.g., PowerShell, Python)
7. You work in an analytical, structured and solution-oriented manner
8. You have a confident manner and are service-oriented; you also have a strong understanding of public administration processes
9. You are a team player (m/f/d), maintain an overview even under pressure and are open to new technologies
10. Self-initiative and a willingness to continuously develop your skills
11. If the personal requirements are met, a permanent position up to pay group 10 TVöD-V or pay group A 11 LBesGBW
12. A responsible and varied job in the public sector with long-term prospects
13. A motivated and collegial team that works together on modern IT solutions for the city administration
14. Regular training for your professional and personal development
15. Flexible working hours and the option to work from home
16. Remuneration according to TVöD with attractive additional benefits, such as a company pension scheme and a job ticket for local public transport

Are you a problem solver (m/f/d) with a passion for IT systems and want to play an active role in the digital transformation of the city administration? Then you've come to the right place! We offer you a responsible role in a modern and secure public working environment. To strengthen our IT team, we are looking for you as a 2nd level support specialist for specialist applications.

More information :

Telephone information on the field of work :

Information on personnel law issues :

07142 74-213 - Ms. Konrad

Data protection Imprint

J-18808-Ljbffr