Job in Germany : IT Support 2nd Level (m / f / d)

Stadt Bietigheim-Bissingen; Tarragona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join the IT team of a vibrant city as an IT Administrator specializing in 2nd level support. You will play a pivotal role in troubleshooting and optimizing IT solutions to enhance public services. We seek a passionate and skilled problem-solver ready to engage in the digital transformation of our administration. Enjoy competitive benefits, a supportive team environment, and opportunities for growth.

Servicios

Flexible working hours

Option to work from home

Company pension scheme

Job ticket for local public transport

Regular training for professional development

Formación

• Several years of experience in IT support, ideally in 2nd level support.
• Basic knowledge of Windows client-server architecture and Active Directory.
• Experience with municipal specialist applications is an advantage.

Responsabilidades

• First point of contact for complex IT problems in 2nd level support.
• Analyzing faults, identifying their causes and developing sustainable solutions.
• Support and optimization of specialist applications.

Conocimientos

Problem Solving

Analytical Skills

Service Orientation

Teamwork

Adaptability

Educación

Bachelor of Arts in Digital Administration Management

Relevant completed IT training

Herramientas

MS Office

Ticket Management Systems

Remote Management Systems

SAP

GIS Systems

Descripción del empleo

Bietigheim-Bissingen is a city with many talents that makes something of itself - and produces great things. We in the city administration are also passionate about our diverse tasks. We tackle these together - whether in the organization, in the kindergarten or at the building yard. Together with a strong network of people, associations and organizations, we create the right solutions. So that our city becomes a little better every day.

We are looking for you to join our IT team as soon as possible as:

IT administrator (m / f / d) 2nd level support

How you make the city better here:

1. First point of contact for complex IT problems in 2nd level support and close cooperation with 1st level support
2. Analyzing faults, identifying their causes and developing sustainable solutions
3. Documentation of troubleshooting and coordination
4. Support and optimization of specialist applications and organization of smooth operation
5. Installation, configuration and updating of Microsoft Windows standard and specialist applications in the client and server environment
6. Planning, testing and supporting the roll-out of specialist applications, including software updates and client deployments
7. Close collaboration with the specialist departments and IT teams to ensure a smooth implementation
8. Creation and maintenance of practical documentation, instructions and knowledge base articles for 1st level support
9. Support in the planning and implementation of IT projects

The scope of duties is subject to change.

What makes you special:

1. A Bachelor of Arts degree in Digital Administration Management, a degree / university degree in the field of IT or relevant completed IT training with several years of professional experience in the area of responsibility
2. Several years of experience in IT support, ideally in 2nd level support for specialist applications
3. Confident handling of MS Office products and experience with ticket and remote management systems
4. Basic knowledge of Windows client-server architecture, Active Directory (user management, group policies) and a basic understanding of network infrastructures
5. Experience with municipal specialist applications or administration systems (e.g., SAP, document management or GIS systems) is an advantage
6. Ideally knowledge of automation and scripting (e.g., PowerShell, Python)
7. You work in an analytical, structured and solution-oriented manner
8. You have a confident manner and are service-oriented; you also have a strong understanding of public administration processes
9. You are a team player (m / f / d), maintain an overview even under pressure and are open to new technologies
10. Self-initiative and a willingness to continuously develop your skills
11. If the personal requirements are met, a permanent position up to pay group 10 TVöD-V or pay group A 11 LBesGBW
12. A responsible and varied job in the public sector with long-term prospects
13. A motivated and collegial team that works together on modern IT solutions for the city administration
14. Regular training for your professional and personal development
15. Flexible working hours and the option to work from home
16. Remuneration according to TVöD with attractive additional benefits, such as a company pension scheme and a job ticket for local public transport

Are you a problem solver (m / f / d) with a passion for IT systems and want to play an active role in the digital transformation of the city administration? Then you've come to the right place! We offer you a responsible role in a modern and secure public working environment. To strengthen our IT team, we are looking for you as a 2nd level support specialist for specialist applications.

More information:

Telephone information on the field of work: 07142 74-213 - Ms. Konrad

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