Job in Germany : IT Support 2nd Level (m / f / d)

Stadt Bietigheim-Bissingen; Las Palmas de Gran Canaria; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Die Stadt Bietigheim-Bissingen sucht einen IT-Administrator (m/w/d) für den 2nd Level Support, der für die Analyse und Lösung komplexer IT-Probleme verantwortlich ist. In dieser Position arbeiten Sie eng mit verschiedenen Fachabteilungen und IT-Teams zusammen, um den reibungslosen Betrieb von Fachanwendungen zu gewährleisten. Als idealer Kandidat bringen Sie eine Ausbildung im Bereich IT sowie mehrjährige Erfahrung im IT-Support mit und sind sicher im Umgang mit MS Office und verwandten Systemen.

Servicios

Flexible Arbeitszeiten

Möglichkeit zum Homeoffice

Betriebliche Altersvorsorge

Jobticket für den öffentlichen Nahverkehr

Regelmäßige Weiterbildung

Formación

• Mehrjährige Erfahrung im IT-Support, idealerweise im 2nd Level Support
• Grundkenntnisse in Active Directory und Netzwerkinfrastrukturen
• Erfahrung mit kommunalen Fachanwendungen (z.B. SAP) von Vorteil

Responsabilidades

• Erster Ansprechpartner für komplexe IT-Probleme im 2nd Level Support
• Analyse von Störungen und Entwicklung nachhaltiger Lösungen
• Dokumentation von Störungsbehebungen und Koordination

Conocimientos

Analytisches Arbeiten

Serviceorientierung

Teamarbeit

Educación

Bachelor of Arts in Digital Administration Management

Abschluss im Bereich IT oder relevante IT-Ausbildung

Herramientas

MS Office

Ticket- und Fernverwaltungs-Systeme

Windows Client-Server Architektur

Descripción del empleo

Bietigheim-Bissingen is a city with many talents that makes something of itself - and produces great things. We in the city administration are also passionate about our diverse tasks. We tackle these together - whether in the organization, in the kindergarten or at the building yard. Together with a strong network of people, associations and organizations, we create the right solutions. So that our city becomes a little better every day.

We are looking for you to join our IT team as soon as possible as :

IT administrator (m / f / d) 2nd level support How you make the city here :

• First point of contact for complex IT problems in 2nd level support and close cooperation with 1st level support
• Analyzing faults, identifying their causes and developing sustainable solutions
• Documentation of troubleshooting and coordination
• Support and optimization of specialist applications and organization of smooth operation
• Installation, configuration and updating of Microsoft Windows standard and specialist applications in the client and server environment
• Planning, testing and supporting the roll-out of specialist applications, including software updates and client deployments
• Close collaboration with the specialist departments and IT teams to ensure a smooth implementation
• Creation and maintenance of practical documentation, instructions and knowledge base articles for 1st level support
• Support in the planning and implementation of IT projects

The scope of duties is subject to change.

What makes you special :

• A Bachelor of Arts degree in Digital Administration Management, a degree / university degree in the field of IT or relevant completed IT training with several years of professional experience in the area of responsibility
• Several years of experience in IT support, ideally in 2nd level support for specialist applications
• Confident handling of MS Office products and experience with ticket and remote management systems
• Basic knowledge of Windows client-server architecture, Active Directory (user management, group policies) and a basic understanding of network infrastructures
• Experience with municipal specialist applications or administration systems (e.g., SAP, document management or GIS systems) is an advantage
• Ideally knowledge of automation and scripting (e.g., PowerShell, Python)
• You work in an analytical, structured and solution-oriented manner
• You have a confident manner and are service-oriented; you also have a strong understanding of public administration processes
• You are a team player (m / f / d), maintain an overview even under pressure and are open to new technologies
• Self-initiative and a willingness to continuously develop your skills
• If the personal requirements are met, a permanent position up to pay group 10 TVöD-V or pay group A 11 LBesGBW
• A responsible and varied job in the public sector with long-term prospects
• A motivated and collegial team that works together on modern IT solutions for the city administration
• Regular training for your professional and personal development
• Flexible working hours and the option to work from home
• Remuneration according to TVöD with attractive additional benefits, such as a company pension scheme and a job ticket for local public transport

Are you a problem solver (m / f / d) with a passion for IT systems and want to play an active role in the digital transformation of the city administration? Then you've come to the right place! We offer you a responsible role in a modern and secure public working environment. To strengthen our IT team, we are looking for you as a 2nd level support specialist for specialist applications.

More information :

Telephone information on the field of work :

Information on personnel law issues :

07142 74-213 - Ms. Konrad

Data protection Imprint

J-18808-Ljbffr