Job in Germany : IT Service Desk Specialist (m / w / d)

Qlar Europe GmbH; Las Palmas de Gran Canaria; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company in climate-neutral material transformation seeks an IT Service Desk Specialist to support employees with technical issues. The role involves managing support requests, resolving IT problems, and ensuring smooth service desk operations. Candidates should have relevant IT training and experience, with strong communication skills in German and English.

Servicios

Attractive salary with vacation pay and Christmas bonus

Wide range of training and development opportunities

Subsidized canteen

Company pension scheme

30 days vacation

Health campaigns

Formación

• Several years of professional experience in the IT sector.
• Good to very good knowledge in Windows-based client and server environments.
• Good knowledge of common operating systems and applications.

Responsabilidades

• Receiving support requests via ticket system or telephone.
• Analysis and resolution of technical problems.
• Documentation of problem solutions and instructions.

Conocimientos

IT application support

Communication skills

Service orientation

Teamwork

Educación

Completed training in IT

Herramientas

Ticket systems

Remote tools

Descripción del empleo

The future is cirQlar". Digital and sustainable solutions to enable companies to achieve a climate-neutral future - that is Qlar's drive and aspiration. Our success is based on more than 140 years of experience and the strong Schenck Process brand. With Qlar, our journey as one of the world's leading companies in the field of climate-neutral material transformation continues. We work every day to develop new innovative solutions and sustainable process technologies for a wide range of industries.

Are you looking for complex tasks and exciting challenges in an international environment? Then you've come to the right place! Our open and collegial corporate culture allows you to develop freely, contribute your individual strengths and grow together with us.

IT Service Desk Specialist (m / f / d)

Perfectly balanced - where is the focus?

As an experienced IT Service Desk Specialist (m / f / d), you will act as a competent point of contact for our employees in the event of technical problems and queries. You are the first point of contact for all IT-related questions.

Your tasks include :

• Receiving support requests via ticket system or telephone
• Analysis and resolution of technical problems
• Documentation of problem solutions and instructions
• Support with the setup and configuration of IT systems
• Ensuring the smooth running of service desk operations

Balanced mix of success - who are we looking for?

• Completed training in the IT sector or comparable professional training
• You already have several years of professional experience in the IT sector and good to very good knowledge in IT application support as well as in the Windows-based client and server environment
• Good knowledge of common operating systems and applications
• Experience in dealing with ticket systems and remote tools
• Strong communication skills and a pronounced service orientation
• Ability to work in a team and reliability
• Good knowledge of German and English

We offer :

• An exciting environment with a dynamic global market leader
• An attractive salary in accordance with the collective bargaining regulations of the metal and electrical industry for the state of Hesse with vacation pay, Christmas bonus and other additional payments under the collective agreement
• A wide range of training and development opportunities
• Many attractive social benefits (RMV-JobTicket, JobRad, subsidized canteen, company pension scheme, 30 days vacation, parking, health campaigns, corporate benefits and much more)
• A team of colleagues who will support you in a collegial manner and look forward to you joining them.
• And much more!

Fancy the right mix of variety, challenges, freedom and prospects?

Then apply now and let us know your possible starting date and salary expectations.

We look forward to receiving your application!

If you have any questions about the job advertisement, please email the HR team at

The diversity of our employees is what makes Qlar special and is essential to our corporate culture and our way of working as a global market leader. We look forward to receiving your application, regardless of skin color, religion, gender (identity), sexual orientation, race, national origin, age, disability or marital status.

Qlar Europe Europe GmbH

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