Job in Germany : IT Service Desk Analyst (m / w / d)

KMH GmbH; Santander; Híbrido; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A dynamic company is seeking an IT Support Specialist to serve as the first point of contact for customers regarding technical inquiries. The role involves managing IT administration, ensuring compliance with service level agreements, and maintaining smooth operation of applications while promoting high service standards. Candidates should have several years of experience, strong communication skills, and a commitment to customer service.

Servicios

Free choice of hardware, including smartphone

Flexible working hours

Modern furnished offices

Generous training and mentoring

Drinks flat rate

Massage & personal training

Business Bike

30 days vacation

Urban Sports Club

Workation and events

Formación

• Several years of experience in IT support and administration.
• Knowledge of SQL is an advantage.
• Experience with IT management and ticket systems.

Responsabilidades

• Manage customer inquiries through ticket systems (1st and 2nd level).
• Ensure compliance with service level agreements (SLAs).
• Administer call center telephone systems.

Conocimientos

Analytical Thinking

Communication Skills

Customer Orientation

Problem Solving

Herramientas

ITSM (ticket) tools

SQL

Descripción del empleo

You are the first point of contact for our internal and external customers when it comes to technical inquiries and IT support. With your analytical thinking and solution-oriented way of working, you will ensure that technical challenges are mastered efficiently. In a dynamic environment, you will support our team in ensuring a smooth IT infrastructure and contribute to further expanding our high service standards.

What awaits you in the team

• Receiving, qualifying and processing customer inquiries through to completion using ticket systems (1st and 2nd level)
• Proactive communication with customers as well as internal and external stakeholders
• Ensuring compliance with service level agreements (SLAs) with customers and partners
• Central point of contact for internal company questions and problems in the area of IT
• Ensuring the smooth operation of various applications from the Modern Workplace Solutions division
• Administration of call center telephone systems in the existing system landscape
• Creation and updating of documentation and best practices as well as collaboration in the further development of IT service management processes
• Organizing and coordinating on-call duty, including scheduling and ensuring availability outside regular working hours
• Support with testing features before going live if required

What we want from you

• Several years of experience in the areas of responsibility mentioned
• Knowledge of SQL is an advantage
• Experience in hands-on IT administration and IT management as well as with ITSM (ticket) tools
• Strong team and communication skills as well as a high service mentality and customer orientation
• Analytical thinking and a structured way of working
• Committed and confident demeanor
• Free choice of hardware according to your wishes incl. smartphone
• Flexible working hours with a large home office component
• Modern and high-quality furnished offices with ergonomic workstations
• Generous and individual training offer and mentoring
• Drinks flat rate
• Massage & personal training
• Business Bike
• 30 days vacation
• Urban Sports Club
• Workation, events, discounts and much more.

If you would like to support our team with your skills, experience and personality, then apply now!

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