Job in Germany : IT Service Desk Analyst (m / w / d)

KMH GmbH; Burgos; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the IT sector is seeking a dedicated IT Support Specialist to be the first point of contact for internal and external customers. In this dynamic role, you will manage customer inquiries, support IT infrastructure, and enhance service processes. A variety of perks including flexible hours, extensive training, and a healthy work environment await the right candidate.

Servicios

Flexible working hours

Generous training and mentoring

30 days vacation

Workation and events

Free choice of hardware

Drinks flat rate

Massage & personal training

Business Bike

Urban Sports Club discounts

Formación

• Several years of experience in IT administration and management.
• Knowledge of SQL is advantageous.
• Experience with ITSM tools is necessary.

Responsabilidades

• Receive and process customer inquiries using ticket systems.
• Ensure compliance with service level agreements (SLAs).
• Administer call center systems and maintain documentation.

Conocimientos

Analytical thinking

Communication skills

Service mentality

Customer orientation

Herramientas

ITSM (ticketing) tools

SQL

Descripción del empleo

You are the first point of contact for our internal and external customers when it comes to technical inquiries and IT support. With your analytical thinking and solution-oriented way of working, you will ensure that technical challenges are mastered efficiently. In a dynamic environment, you will support our team in ensuring a smooth IT infrastructure and contribute to further expanding our high service standards.

What awaits you in the team

• Receiving, qualifying and processing customer inquiries through to completion using ticket systems (1st and 2nd level)
• Proactive communication with customers as well as internal and external stakeholders
• Ensuring compliance with service level agreements (SLAs) with customers and partners
• Central point of contact for internal company questions and problems in the area of IT
• Ensuring the smooth operation of various applications from the Modern Workplace Solutions division
• Administration of call center telephone systems in the existing system landscape
• Creation and updating of documentation and best practices as well as collaboration in the further development of IT service management processes
• Organizing and coordinating on-call duty, including scheduling and ensuring availability outside regular working hours
• Support with testing features before going live if required

What we want from you

• Several years of experience in the areas of responsibility mentioned
• Knowledge of SQL is an advantage
• Experience in hands-on IT administration and IT management as well as with ITSM (ticket) tools
• Strong team and communication skills as well as a high service mentality and customer orientation
• Analytical thinking and a structured way of working
• Committed and confident demeanor
• Free choice of hardware according to your wishes incl. smartphone
• Flexible working hours with a large home office component
• Modern and high-quality furnished offices with ergonomic workstations
• Generous and individual training offer and mentoring
• Drinks flat rate
• Massage & personal training
• Business Bike
• 30 days vacation
• Urban Sports Club
• Workation, events, discounts and much more.

If you would like to support our team with your skills, experience and personality, then apply now!

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