Job in Germany : IT expert (m / f / d) as team leader in the HelpDesk department at the Office [...]

Stadt Köln; Castilla-La Mancha; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an IT expert to lead their HelpDesk team. This role involves managing a dedicated team, optimizing processes, and supporting strategic planning for user support services. The ideal candidate will have a strong IT background, proven leadership skills, and a commitment to enhancing service quality. With flexible working hours and a permanent position, this opportunity promises a modern work environment that values diversity and work-life balance. If you're passionate about technology and team management, this role is perfect for you.

Formación

• Proven skills and experience in the IT sector.
• Successfully completed a university degree in a relevant field.

Responsabilidades

• Manage the HelpDesk team of eleven members.
• Oversee daily operations of the HelpDesk and support complex IT projects.

Conocimientos

IT Management

User Support

Process Optimization

Leadership

Communication Skills

Technical Understanding

Educación

University Degree in Computer Science

University Degree in Business Informatics

Descripción del empleo

IT expert (m / f / d) as team leader in the HelpDesk department at the Office for Digitization and Information Technology

Company description

The City of Cologne is one of the largest and most attractive employers in the region. With over 450 employees, the Office for Digitization and Information Technology is the central IT service provider for Cologne's city administration.

The Office for Digitization and Information Technology is the City of Cologne's innovative IT service provider. It combines forward-looking forms of work, an attractive office building, an interesting and diverse working environment, and family friendliness in a modern atmosphere.

User Support is the central point of contact for all inquiries (calls, questions, complaints, incidents) relating to information processing and telecommunications. Currently, more than 12,000 IV workstations at 20 locations and around 6,700 mobile devices of the entire administration and political representatives in the city of Cologne are directly supported by the user support of the IV customer service.

YOUR FUTURE TASKS :

1. Manage the HelpDesk team, currently consisting of eleven members.
2. Take responsibility for employee management and development.
3. Organize personnel planning, technical equipment, and process optimization as a 'single point of contact' for all customer service points.
4. Support strategic planning and further development of user support services.
5. Oversee daily operations of the HelpDesk.
6. Ensure process optimization and support obstacle removal through comprehensive reporting systems.
7. Support complex IT projects.
8. Handle occupational health and safety matters within your area.

YOUR PROFILE :

1. Successfully completed a university degree in a relevant field (e.g., computer science or business informatics).
2. Proven skills and experience in the IT sector.

WHAT ELSE IS IMPORTANT TO US :

• Digital expertise, good technical understanding, and basic knowledge of key infrastructure components.
• Experience in managing complex issues and migration projects.
• Organizational skills, adaptability, communication, and teamwork skills.
• Leadership experience, change management skills, negotiation skills, and innovation capacity.
• Responsibility, initiative, stress resilience, willingness to learn, service orientation.
• Willingness to work outside regular hours.
• Gender competence and commitment to diversity.
• Support for work-life balance and women's advancement.
• Promotion of individuality, diversity, and inclusion.

WE OFFER YOU :

A modern, future-oriented job in Cologne with flexible working hours within the public sector framework. The position is permanent, available part-time or full-time, and offers a salary in accordance with public service pay groups.

The salary range in pay group 11 (TVöD-IKT) is currently between 4,032.38 euros and 5,975.19 euros, depending on experience.

Your professional experience will influence your specific salary level within this range.

YOUR APPLICATION :

Interested candidates should submit their application referencing number 147 / 25-SuLa by 05.05.2025 via the provided application link. For technical questions, contact Mr. Hennemann at 0221 221-30900. For organizational questions, contact Ms. Lambertz at 0221 221-31883.

We promote gender equality and diversity, welcoming applications from all backgrounds, including marginalized and disabled groups, and supporting integration and equal opportunity initiatives.