Job in Germany : IT Consultant (m / f / d) with focus on Service Desk & Field Support

Erzbischöfliches Ordinariat Bamberg; Torrejón de Ardoz; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An established institution seeks a dedicated IT Officer to enhance its service desk and field support operations. In this dynamic role, you will coordinate a team, manage IT resources, and ensure a high standard of service delivery. With a commitment to family-friendly conditions and social benefits comparable to the public sector, this position offers a fulfilling workplace where you can make a meaningful impact. If you are passionate about technology and customer service, this is an exciting opportunity to contribute to a respected organization.

Servicios

Family-friendly working conditions

Company pension scheme

Social benefits comparable to the public sector

Formación

• Completed university degree or vocational training in IT.
• In-depth knowledge of ITIL and service management.

Responsabilidades

• Coordinate and manage the Service Desk & Field Support unit.
• Ensure efficient processing of IT inquiries and compliance with SLAs.

Conocimientos

ITIL for IT service management

Customer orientation

Communication skills

Leadership skills

Problem-solving skills

Educación

University degree in Computer Science

Vocational training as IT specialist

Descripción del empleo

The Archdiocese of Bamberg, with a history stretching back over 1,000 years, currently consists of over 300 parishes, which are organized and united in 35 pastoral care areas. It has around 590,000 Catholics and around 7,300 employees. It covers large parts of Upper and Middle Franconia and extends as far as Lower Franconia and the Upper Palatinate. The Archbishop's Ordinariate in Bamberg is the administrative center of the archdiocese with eight main departments and twelve staff units.

The Archdiocese of Bamberg is looking for a new member of staff for the Information Technology department at the earliest possible date.

IT Officer (m / f / d)

with a focus on service desk & field support

based in Bamberg for the technical management of the existing team.

The scope of employment is 100% (currently 39 hours / week).

Responsibilities :

• Coordination and management of the Service Desk & Field Support unit
• Maintaining and ensuring efficient and service-oriented processing of IT inquiries
• Optimization of IT resources and proactive pooling of unused resources
• Management of projects
• Management of deployed service providers
• Responsibility for compliance with service level agreements (SLAs) and quality standards
• Identification of improvement potential and implementation of corresponding measures
• Establishment and responsibility of user experience management
• Reporting to the technical management or staff unit management

Qualifications :

• Completed university degree (e.g. computer science) or employees with completed vocational training as an IT specialist (m / f / d) with equivalent skills and experience
• In-depth knowledge of ITIL for IT service management
• Strong customer orientation with technical know-how
• Experience in the coordination of an IT service / support team is an advantage
• Excellent communication and leadership skills
• Team-oriented and responsible way of working
• Problem-solving skills and a proactive approach to challenges
• Identification with the goals and values of the Catholic institution

We offer :

• A varied workplace
• Remuneration in accordance with the provisions of the employment contract law of the Bavarian dioceses (ABD)
• Family-friendly working conditions
• Company pension scheme
• Social benefits comparable to the public sector

If we have aroused your interest, please submit your complete application documents online by 27.04.2025 at the latest, quoting reference number 2025-033.

Archbishop's Ordinariate

Cathedral Square 2

96049 Bamberg

J-18808-Ljbffr