Job in Germany : IT Consultant (m / f / d) with focus on Service Desk & Field Support

Erzbischöfliches Ordinariat Bamberg; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Eine etablierte Institution mit über 1.000 Jahren Geschichte sucht einen IT-Officer für das IT-Team. Diese spannende Rolle umfasst die Koordination des Service Desk & Field Support, die Optimierung von IT-Ressourcen und die Verantwortung für die Einhaltung von Qualitätsstandards. In einem familienfreundlichen Arbeitsumfeld werden Sie Teil eines engagierten Teams, das sich für die Werte der katholischen Institution einsetzt. Wenn Sie eine Leidenschaft für IT und einen proaktiven Ansatz zur Problemlösung haben, freuen wir uns auf Ihre Bewerbung.

Servicios

Familienfreundliche Arbeitsbedingungen

Betriebliche Altersvorsorge

Soziale Leistungen vergleichbar mit dem öffentlichen Sektor

Formación

• Abgeschlossenes Hochschulstudium oder Berufsausbildung als IT-Spezialist.
• In-depth knowledge of ITIL for IT service management.

Responsabilidades

• Koordination und Management der Service Desk & Field Support Einheit.
• Verantwortung für die Einhaltung von Service-Level-Agreements (SLAs).

Conocimientos

ITIL für IT-Service-Management

Kundenorientierung

Kommunikationsfähigkeiten

Führungskompetenzen

Problem-Lösungs-Fähigkeiten

Educación

Abgeschlossenes Hochschulstudium in Informatik

Abgeschlossene Berufsausbildung als IT-Spezialist

Descripción del empleo

The Archdiocese of Bamberg, with a history stretching back over 1,000 years, currently consists of over 300 parishes, which are organized and united in 35 pastoral care areas. It has around 590,000 Catholics and around 7,300 employees. It covers large parts of Upper and Middle Franconia and extends as far as Lower Franconia and the Upper Palatinate. The Archbishop's Ordinariate in Bamberg is the administrative center of the archdiocese with eight main departments and twelve staff units.

The Archdiocese of Bamberg is looking for a new member of staff for the Information Technology department at the earliest possible date.

IT Officer (m / f / d)

with a focus on service desk & field support

based in Bamberg for the technical management of the existing team.

The scope of employment is 100% (currently 39 hours / week).

Responsibilities :

• Coordination and management of the Service Desk & Field Support unit
• Maintaining and ensuring efficient and service-oriented processing of IT inquiries
• Optimization of IT resources and proactive pooling of unused resources
• Management of projects
• Management of deployed service providers
• Responsibility for compliance with service level agreements (SLAs) and quality standards
• Identification of improvement potential and implementation of corresponding measures
• Establishment and responsibility of user experience management
• Reporting to the technical management or staff unit management

Qualifications :

• Completed university degree (e.g. computer science) or employees with completed vocational training as an IT specialist (m / f / d) with equivalent skills and experience
• In-depth knowledge of ITIL for IT service management
• Strong customer orientation with technical know-how
• Experience in the coordination of an IT service / support team is an advantage
• Excellent communication and leadership skills
• Team-oriented and responsible way of working
• Problem-solving skills and a proactive approach to challenges
• Identification with the goals and values of the Catholic institution

We offer :

• A varied workplace
• Remuneration in accordance with the provisions of the employment contract law of the Bavarian dioceses (ABD)
• Family-friendly working conditions
• Company pension scheme
• Social benefits comparable to the public sector

If we have aroused your interest, please submit your complete application documents online by 27.04.2025 at the latest, quoting reference number 2025-033.