Job in Germany : Head of Department (m / w / d)

INIT Group; Tarragona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

At a leading company in mobility solutions, we are seeking a Head of Department for Support & Operations. You will oversee a variety of teams, drive improvements in customer support, and ensure effective collaboration across departments. Ideal candidates will have a technical degree, substantial management experience, and be proficient in German and English. This role offers flexible working hours, ample vacation days, and various employee benefits.

Servicios

Flexible working hours and mobile office option

30 days of vacation plus 5 additional days

Gaming zone and creative area

Financial benefits for travel costs and childcare

Up-to-date smartphone for professional and private use

Formación

• Technical degree in relevant field is necessary.
• Several years of IT support management experience required.
• Very good command of German and English required.

Responsabilidades

• Lead and manage the Support & Operations department.
• Coordinate customer support and training activities.
• Develop and operate a global Support&Operations service.

Conocimientos

Management Experience

Service Orientation

Communication

Organizational Skills

Problem-Solving

Language Proficiency

Educación

Technical Degree (Computer Science, Industrial Engineering, Business Informatics)

Descripción del empleo

Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage -

Your benefits with us include :

• Flexible working hours and mobile office option
• 30 days of vacation and the option of 5 additional days of "flexi vacation"
• Gaming zone, massage chair and creative area
• Additional financial benefits for travel costs and childcare, among other things
• Up-to-date smartphone (Android / iOS) for professional & private use

What you can expect from us :

• As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams
• Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems
• Coordination of cooperation between development, our customers and other departments
• In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service
• You act as an escalation level for complex issues and for deciding on further courses of action
• You are responsible for personnel, including the goal-oriented management and development of employees

What you bring with you :

• You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)
• You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness
• You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality
• You also have a strong desire to create and constantly improve
• You are willing to travel domestically and abroad
• You have a very good command of German and English, other languages are an advantage

Note on your application :

As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.

We look forward to receiving your application!

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