Job in Germany : Head of Department (m / w / d)

INIT Group; España; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in mobility solutions is seeking a Head of Department for Support & Operations. The role involves managing teams, enhancing customer support, and coordinating with various departments. Ideal candidates will have a technical degree and strong leadership skills, along with fluency in German and English.

Servicios

Flexible working hours

30 days of vacation

Gaming zone

Financial benefits for travel costs

Up-to-date smartphone

Formación

• Several years of management experience in IT support.
• Very good command of German and English.

Responsabilidades

• Disciplinary responsibility and technical management of the Support & Operations department.
• Coordination of cooperation between development, customers, and other departments.
• Responsible for personnel management and development.

Conocimientos

Leadership

Communication

Organizational Skills

Service Orientation

Educación

Technical Degree

Descripción del empleo

Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage - www.initse.com

Your benefits with us include :

• Flexible working hours and mobile office option
• 30 days of vacation and the option of 5 additional days of "flexi vacation"
• Gaming zone, massage chair and creative area
• Additional financial benefits for travel costs and childcare, among other things
• Up-to-date smartphone (Android / iOS) for professional & private use

What you can expect from us :

• As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams
• Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems
• Coordination of cooperation between development, our customers and other departments
• In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service
• You act as an escalation level for complex issues and for deciding on further courses of action
• You are responsible for personnel, including the goal-oriented management and development of employees

What you bring with you :

• You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)
• You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness
• You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality
• You also have a strong desire to create and constantly improve
• You are willing to travel domestically and abroad
• You have a very good command of German and English, other languages are an advantage

Note on your application :

As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.

We look forward to receiving your application!