Job in Germany : Head of Department (m / w / d)

INIT Group; Murcia; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading mobility company is seeking a Head of Department for its Support & Operations division. This role involves management of multiple teams, enhancing customer support, and coordinating service strategies. Ideal candidates will possess a strong technical background, leadership experience in IT support, and excellent communication skills in German and English. Join us in shaping the future of mobility!

Servicios

Flexible working hours and mobile office option

30 days of vacation and 5 additional days of flexi vacation

Gaming zone and massage chair

Financial benefits for travel costs and childcare

Up-to-date smartphone for professional & private use

Formación

• Several years of management experience in IT support.
• Strong command of German and English.
• Service-oriented mentality and willingness to travel.

Responsabilidades

• Disciplinary and technical management of Support & Operations department.
• Further development and organization of customer support.
• Coordination with development teams and other departments.

Conocimientos

Management experience

Customer-oriented communication

Coordination abilities

Problem-solving

Educación

Technical degree (computer science, industrial engineering, business informatics)

Descripción del empleo

Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage -

Your benefits with us include :

• Flexible working hours and mobile office option
• 30 days of vacation and the option of 5 additional days of "flexi vacation"
• Gaming zone, massage chair and creative area
• Additional financial benefits for travel costs and childcare, among other things
• Up-to-date smartphone (Android / iOS) for professional & private use

What you can expect from us :

• As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams
• Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems
• Coordination of cooperation between development, our customers and other departments
• In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service
• You act as an escalation level for complex issues and for deciding on further courses of action
• You are responsible for personnel, including the goal-oriented management and development of employees

What you bring with you :

• You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)
• You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness
• You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality
• You also have a strong desire to create and constantly improve
• You are willing to travel domestically and abroad
• You have a very good command of German and English, other languages are an advantage

Note on your application :

As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.

We look forward to receiving your application!

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