Job in Germany : Head of Department (m / w / d)

INIT Group; Córdoba; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading organization in mobility solutions is seeking a Head of Department for the Support & Operations team. In this role, you will manage departmental functions, enhance customer support services, and drive organizational improvements. We seek a candidate with strong management experience and an advanced technical degree, ready to lead and innovate in a dynamic environment.

Servicios

Flexible working hours and mobile office option

30 days of vacation plus 5 additional days

Gaming zone and massage chair

Financial benefits for travel costs and childcare

Up-to-date smartphone for professional and personal use

Formación

• Several years of management experience in IT support.
• Excellent command of German and English, other languages are a plus.
• Strong ability to coordinate and communicate effectively.

Responsabilidades

• Disciplinary responsibility and technical management of Support & Operations department.
• Coordination between development and customers.
• Acting as an escalation level for complex issues.

Conocimientos

Management experience

Service-oriented mentality

Communication skills

Organizational skills

Educación

Technical degree in computer science, industrial engineering, or business informatics

Descripción del empleo

Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage -

Your benefits with us include :

• Flexible working hours and mobile office option
• 30 days of vacation and the option of 5 additional days of "flexi vacation"
• Gaming zone, massage chair and creative area
• Additional financial benefits for travel costs and childcare, among other things
• Up-to-date smartphone (Android / iOS) for professional & private use

What you can expect from us :

• As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams
• Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems
• Coordination of cooperation between development, our customers and other departments
• In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service
• You act as an escalation level for complex issues and for deciding on further courses of action
• You are responsible for personnel, including the goal-oriented management and development of employees

What you bring with you :

• You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)
• You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness
• You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality
• You also have a strong desire to create and constantly improve
• You are willing to travel domestically and abroad
• You have a very good command of German and English, other languages are an advantage

Note on your application :

As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.

We look forward to receiving your application!

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