Job in Germany : Customer Support Specialist (m / w / d)

InNuce Solutions GmbH; Torrejón de Ardoz; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading software provider seeks support for their Customer Support team, focusing on assisting customers and ensuring smooth software operation. Applicants should have experience in IT customer service, excellent German and English skills, and a customer-oriented attitude. Flexible working hours and a family-friendly environment are part of the offer.

Servicios

Performance-related salary

Flexible working hours and home office

30 vacation days plus holiday time off

Allowance for the Deutschlandticket

Subsidized company pension scheme

Extensive further training opportunities

Family-friendly company

Formación

• Experience in IT customer service.
• Experience in fleet management or ticket systems is an advantage.
• Business fluent in German and solid English skills.

Responsabilidades

• Answer customer queries and provide information.
• Identify and resolve software usage problems.
• Ensure smooth onboarding for new customers.

Conocimientos

User and service-oriented

Solution-oriented

Very good communication skills

Descripción del empleo

Apply now and join us in shaping the mobility of tomorrow.

We are looking for full-time or part-time support for our Customer Support team.

Welcome to InNuce Solutions

InNuce Solutions GmbH, based in Hamburg-Ottensen since 2004, develops and supports innovative solutions for fleet operations and fleet management. In recent years, we have established ourselves as one of the leading providers of professional fleet software.

Our cloud-based SaaS platform offers our customers the opportunity to manage their fleet efficiently and sustainably. It enables flexible adaptation to changing mobility requirements and supports companies in optimally managing their resources.

As a subsidiary of DKV-Mobility, we are proud to be actively shaping the future of the transportation and mobility sector in Europe. Together with our customers, we develop customized solutions that meet the challenges of modern mobility.

Responsibilities

• You answer our customers' queries accurately and provide helpful information. You will work closely with the Customer Support team and Development.
• You identify and resolve problems that may arise while using our software, including both technical difficulties and application issues to ensure that our customers can work smoothly.
• When connecting new customers, you ensure that they have a smooth introduction to our systems, including training sessions in which the functions and options of our software are explained to new users to optimize their onboarding.
• You create comprehensive documentation that describes the use of our software and how to fix bugs, as well as create bug tickets to systematically record technical problems and track their resolution.
• You will carry out systematic software tests to ensure the functionality and user-friendliness of our applications, enabling us to identify potential errors at an early stage and ensure the quality of our software before it is released.

Qualifications

• User and service-oriented
• Experience in IT customer service
• Solution-oriented and software-savvy
• Experience in fleet management or ticket systems is an advantage
• Very good communication skills
• Business fluent in German and solid English skills

We offer

• Performance-related salary, according to experience & qualification
• Flexible working hours, flexitime, and home office
• 30 vacation days, plus Christmas and New Year's Eve off
• Allowance for the Deutschlandticket, subsidized company pension scheme, JobRad
• Extensive further training opportunities
• Family-friendly company

Send us your application documents by e-mail to

InNuce Solutions GmbH

22765 Hamburg-Ottensen

We look forward to your application!

For reasons of readability alone, we do not differentiate between the genders in our texts. We always refer to all genders.

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