Jefe de Almacén (Con Periodo Inicial en Oficina) - (YM298)

Omega CRM; Tarragona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Director of Customer Care & Logistics to lead a dynamic team and drive operational excellence. This pivotal role involves overseeing customer inquiries, managing logistics operations, and ensuring seamless order fulfillment. The ideal candidate will possess strong leadership skills and a passion for enhancing customer experiences while optimizing workflows. Join a diverse team dedicated to making a difference in the world of health and nutrition, where your contributions will have a meaningful impact. If you thrive in a fast-paced environment and enjoy tackling challenges head-on, this opportunity is for you.

Formación

• 5-7 years of experience in logistics or supply chain management.
• Strong leadership skills with a focus on customer satisfaction.

Responsabilidades

• Lead and develop a team of customer care representatives.
• Manage relationships with warehouses and carriers for smooth operations.
• Drive process improvements and optimize workflows.

Conocimientos

Logistics Management

Customer Care

Process Improvement

Team Leadership

Supply Chain Management

Contract Negotiation

ERP Systems

Project Management

Educación

Bachelor's degree in Supply Chain Management

Bachelor's degree in Business Administration

Bachelor's degree in Logistics

Herramientas

ERP Systems

Descripción del empleo

Aker BioMarine is a leading human health and nutrition innovator that develops krill-derived products for consumer health and nutrition. Krill is a natural, powerful, and health-promoting source of nutrients from the pristine waters of Antarctica, and Aker BioMarine has a unique position in its industry.

In Aker BioMarine we believe in a world where everyone has access to quality nutrition and good health without compromising the planet.

We are looking for more people like us, who believe they can make a difference in the world.

We are about 180 employees globally, with more than 25 nationalities, spread across all time zones and most continents. Together, we form an international, high performing, diverse and fun work environment.

Working with us means you appreciate diversity, are highly skilled within your field and can cope with unexpected situations. You enjoy a fast pace, tolerate quick decisions and continuously ongoing changes. You are a true team player who “chips in” when the situation requires so.

About the Role

The Director of Customer Care & Logistics will be responsible for driving operational strategies that ensure seamless order fulfillment, outstanding customer experiences, and efficient logistics operations. This role is critical in managing key relationships with warehouses and carriers, optimizing workflows, and enhancing overall service efficiency. The ideal candidate will be a hands-on leader with a passion for process improvement, collaboration, and customer satisfaction.

Key Responsibilities

1. Leadership & Team Development

• Lead, mentor, and develop a team of customer care representatives, fostering a high-performance and customer-focused culture.
• Ensure exceptional service levels by overseeing customer inquiries, order management, and proactive issue resolution.
• Oversee the timely invoicing and delivery of orders, ensuring a seamless experience for customers.
• Build and maintain strong partnerships with warehouse providers, managing contracts, budgets, and operational workflows.
• Lead relationships with 'last mile' carriers, negotiating contracts and optimizing performance.
• Ensure compliance with import / export regulations and leverage free trade agreements to optimize operations.

Process Improvement & Systems Management

• Serve as an ERP superuser, contributing to system improvements and cross-functional projects.
• Define and manage key performance indicators (KPIs) for customer care, logistics, and warehouse management.
• Develop and implement risk management strategies for logistics and customer care operations.
• Collaborate cross-functionally with Sales, IT, and Finance to enhance customer experience and operational efficiency.

Strategic Planning & Business Growth

• Provide insights and recommendations to senior leadership on process improvements, cost-saving opportunities, and potential risks.
• Lead or participate in ad hoc logistics and customer care initiatives to support the company’s strategic objectives.
• Support employee training and onboarding efforts to enhance team capabilities.

What We’re Looking For

Experience & Skills

• 5-7 years of experience in logistics, customer care, or supply chain management, with proven leadership or managerial experience.
• Strong track record of driving operational excellence and process improvements.
• Experience managing end-to-end supply chain processes, including inventory management, order fulfillment, and last-mile delivery.
• Hands-on experience with third-party logistics providers, warehouses, and carriers, including contract negotiations.
• Proficiency in ERP systems and project management (implementation or system upgrades preferred).
• Familiarity with international import / export regulations, free trade agreements, and customs processes.

Education

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field preferred.

The Director Customer Care will work in our offices in Altafulla, Spain. International travel will be required to some extent.