Jefe / a de Rango. 5 • service

Boho Club Marbella; Málaga; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality venue in Málaga is seeking a dedicated professional to enhance customer experiences and develop team excellence. This full-time role involves proactive service delivery, team training, and maintaining high operational standards, ensuring a positive environment aligned with the company’s vision.

Servicios

Long-term contract

Training and professional development plan

Incentives based on sales and objectives achievement

Competitive emotional salary

Positive working environment

Full-time, 8-hour shifts

Two days off per week

Benefits through partnerships with third parties

Formación

• Minimum 2 years of experience in hospitality.
• Professional level in English and Spanish.
• Other languages (French, German, Russian, Arabic) are valued.

Responsabilidades

• Develop excellent customer service and maintain high standards.
• Lead service operations and ensure customer satisfaction.
• Assist in training new team members and foster team spirit.

Conocimientos

Customer Service

Teamwork

Communication

Educación

Education in Hospitality / Tourism

Descripción del empleo

Responsible for :

Developing excellent customer service.

Job Requirements :

• Education in : Hospitality / Tourism
• Experience : Minimum 2 years
• Languages : English : Professional Level / Spanish : Professional Level

Other languages such as French, German, Russian, Arabic are highly valued.

Principle scope and purpose of job :

Work proactively and passionately with the team to develop a sustainable business, delivering outstanding and personalized service aligned with Boho Club's vision and values.

Provide an excellent experience to customers and participate in the development of the department and restaurant with the Management Team.

Key tasks :

• Guest / Operation :
• Maintain set standards and expectations at the highest personal level.
• Ensure a safe working environment following restaurant procedures and policies.
• Lead the service of your assigned rank with the assistant.
• Guarantee correct assembly and disassembly of the range.
• Recommend and adapt courses to customers.
• Have full knowledge of each dish and its ingredients to defend our menu.
• Assist in customer service, including receiving, advising, and dismissing customers regarding the gastronomic offer.
• Comply with quality, health safety, and protection standards.
• Ensure customer satisfaction by adhering to quality standards, including allergen management and offering alternatives for allergies.
• Submit statistics and reports timely, complying with laws and regulations.
• Review and update customer procedures regularly.
• Ensure accurate billing and payments, considering pre-payments or discounts.
• Optimize resource usage to minimize waste.

People & Development :

• Develop communication tools to promote values.
• Foster a culture of excellence within the team.
• Assist in training new team members.
• Promote team spirit and create a nurturing environment.
• Build relationships with key customers and companies to enhance business, understanding their needs for personalized service.
• Develop and adapt offers based on customer and market conditions.
• Coordinate the development of customer profiles, especially for regulars, and update the management team.
• Support marketing and sales activities as needed.
• Provide data on up-selling activities and review customer feedback for continuous improvement.

Other :

This Job Description is a guide and may be modified in response to business needs.

We are offering :

• Long-term contract.
• Training and professional development plan.
• Incentives based on sales and objectives achievement.
• Competitive emotional salary and a positive working environment.
• Full-time, 8-hour shifts without split shifts, two days off per week.
• Benefits through partnerships with third parties.