(JC283) | Product Support Specialist (German) - Remote Spain

SenseisTalent; Valencia; A distancia; EUR 26.000 - 28.000; Jornada completa

Descripción de la vacante

A recruitment partner for leading companies is seeking a Product Specialist (German) for remote work in Spain. You will act as the first point of contact for users, solving technical and business questions, running product demos, and ensuring exceptional customer experience. Ideal candidates should have 1-3 years of customer support experience in tech, possess strong analytical skills, and be fluent in German and English.

Servicios

100% remote work

Spanish Social Security

Work-from-home allowance

Private healthcare

Global life insurance

Pension plan

International team exposure

Formación

• 1-3 years' experience in customer support, ideally in tech start-ups.
• Excellent verbal, written and presentation skills.

Responsabilidades

• Own customer-reported issues through to resolution.
• Deliver product walkthroughs and answer client questions.
• Research, diagnose and resolve technical problems.
• Log and close all cases correctly in the system.
• Constantly look for ways to go the extra mile for customers.

Conocimientos

Empathy

Problem-solving mindset

Strong analytical background

Native-level German

Professional English fluency

Herramientas

SQL

Excel

Zohodesk

Descripción del empleo

About SenseisTalent
In case you don't know us yet, we're SenseisTalent—the recruitment partner for leading companies in Spain and across Europe.
We blend HR expertise, hiring-manager insight and sector knowledge to eliminate traditional, lengthy and ineffective hiring processes.
About the role
Position: Product Specialist – German
Location: Remote, Spain
Industry: B2B SaaS – Revenue Management / Hospitality Tech
Type: Associate | Remote | 26.000€ – 28.000€
The context
Our client is a fast-growing SaaS scale-up in revenue management for short-term rentals and hospitality.
With 500 k+ properties priced daily and a fully-remote team of 270+,



they're entering a new phase of global expansion and need to strengthen customer support to keep an NPS in the 70s and award-winning service levels.
The mission
You'll be the first point of contact for users—solving technical and business questions, running product demos and ensuring every ticket is closed with an outstanding experience.
Your work will directly impact customer retention and growth.
Key responsibilities
Own customer-reported issues through to resolution.
Deliver product walkthroughs and answer client questions.
Research, diagnose and resolve technical problems.
Provide prompt, accurate feedback to users.
Log and close all cases correctly in the system.
Handle queries via e-mail, phone and live video.
Constantly look for ways to go the extra mile for customers.
What you bring
Empathy, patience and a problem-solving mindset.
1-3 years' experience in customer support, ideally in tech start-ups.
Strong analytical background—comfortable with numbers.
Valuable working knowledge of SQL, Excel and support tools (e.g., Zohodesk).
Excellent verbal, written and presentation skills.




Native-level German and professional English fluency.
What's in it for you?
100 % remote work with a fixed 14:30-23:00 CET shift (5 days/week).
Spanish Social Security + work-from-home allowance.
Private healthcare (Alan) and global life insurance (Allianz).
Pension plan via Cobee.
International team (15+ countries) and sideways career paths into Data, Sales, Success or Marketing.

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