ITSM & AI Specialist (ServiceNow) [FT650]

Amaris Consulting; Santa Cruz de Tenerife; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking an ITSM & AI Specialist to enhance ServiceNow operations and lead AI-driven process optimization. The candidate should have 5-8 years of ITSM experience, deep knowledge of ServiceNow, and fluency in English. Join a dynamic team in Santa Cruz de Tenerife, contributing to innovative solutions in a fast-paced environment.

Formación

• 5-8 years of experience in ITSM roles, ideally in international teams.
• Proven experience in configuration and administration of ServiceNow.
• Fluent in English (B2 minimum) for an international environment.

Responsabilidades

• Act as a subject matter expert in ITSM operations and AI-driven process optimization.
• Manage and configure ServiceNow platforms focusing on AI features.
• Collaborate with multidisciplinary teams (DevOps, Cloud, Workplace).

Conocimientos

ITSM processes and tools

ServiceNow

AI modules in ServiceNow

JavaScript

PowerShell

English (B2 minimum)

Herramientas

ServiceNow

O365

Azure AD

Descripción del empleo

Take your career to the next level with Amaris Consulting as an ITSM & AI Specialist (ServiceNow) .

Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects.

Join Amaris Consulting, where you can develop your potential and make a difference within the company.

️ WHAT WOULD YOU NEED? ️

- Between 5 and 8 years of experience in ITSM roles, ideally in international teams
- Deep knowledge of ITSM processes and tools (e.g., incident, change, problem, asset & configuration management)
- Proven experience working with ServiceNow , including configuration and administration




- Practical experience with AI modules in ServiceNow , such as:
- Predictive Intelligence (categorization/assignment models)
- Virtual Agent Studio & Natural Language Understanding (NLU)
- AI-powered automation workflows
- Understanding of scripting (JavaScript, PowerShell or similar)
- Experience with knowledge base management and intelligent ticket routing
- Familiarity with modern workplace technologies (O365, Intune, SCCM, Azure AD)
- Fluent English (B2 minimum) – verbal & written communication in an international environment

WHAT WILL YOU DO?

- Act as a subject matter expert in ITSM operations and AI-driven process optimization
- Manage and configure ServiceNow platforms to meet client needs, with a focus on AI features
- Lead the implementation of Predictive Intelligence , improving ticket classification, prioritization, and routing
- Design and maintain Virtual Agent flows and NLU models to support self-service capabilities
- Contribute to the continuous improvement of ITSM processes with automation and intelligent workflows




- Ensure proper training and knowledge transfer to stakeholders regarding new AI/automation functionalities
- Collaborate with multidisciplinary teams (DevOps, Cloud, Workplace) to ensure end-to-end service quality
- Participate in data quality reviews and refine models based on performance metrics

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/219687042/itsm-specialist-servicenow-ft650-santa-cruz-tenerife/?utm_source=html