ITSM & AI Specialist (ServiceNow)

JR Spain; Donostia/San Sebastián; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting firm is seeking an ITSM & AI Specialist in San Sebastián. The role involves optimizing ITSM operations and managing ServiceNow platforms with a focus on AI features. Candidates should have 5-8 years of experience in ITSM roles, proven skills with ServiceNow, and fluent English communication. Competitive growth opportunities and benefits are offered.

Servicios

Remote work options

Annual personal budget for training

Company-paid certifications

Private health insurance

Transit and restaurant tickets

Formación

• 5-8 years of experience in ITSM roles, ideally in international teams.
• Deep knowledge of ITSM processes and tools.
• Proven experience working with ServiceNow.

Responsabilidades

• Act as a subject matter expert in ITSM operations and AI-driven process optimization.
• Manage and configure ServiceNow platforms to meet client needs.
• Lead the implementation of Predictive Intelligence for ticket management.

Conocimientos

ITSM experience

ServiceNow configuration

AI modules experience

Fluent English

Knowledge management

Herramientas

ServiceNow

O365

Azure AD

Descripción del empleo

Social network you want to login/join with:

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Client:

Amaris Consulting

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3896947484064219136324628

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Take your career to the next level with Amaris Consulting as an ITSM & AI Specialist (ServiceNow).

Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects.

Join Amaris Consulting, where you can develop your potential and make a difference within the company.

• Between 5 and 8 years of experience in ITSM roles, ideally in international teams
• Deep knowledge of ITSM processes and tools (e.g., incident, change, problem, asset & configuration management)
• Proven experience working with ServiceNow, including configuration and administration
• Practical experience with AI modules in ServiceNow, such as:
• AI-powered automation workflows
• Experience with knowledge base management and intelligent ticket routing
• Familiarity with modern workplace technologies (O365, Intune, SCCM, Azure AD)
• Fluent English (B2 minimum) – verbal & written communication in an international environment

? WHAT WILL YOU DO? ?

• Act as a subject matter expert in ITSM operations and AI-driven process optimization
• Manage and configure ServiceNow platforms to meet client needs, with a focus on AI features
• Lead the implementation of Predictive Intelligence, improving ticket classification, prioritization, and routing
• Design and maintain Virtual Agent flows and NLU models to support self-service capabilities
• Contribute to the continuous improvement of ITSM processes with automation and intelligent workflows
• Ensure proper training and knowledge transfer to stakeholders regarding new AI/automation functionalities
• Collaborate with multidisciplinary teams (DevOps, Cloud, Workplace) to ensure end-to-end service quality
• Participate in data quality reviews and refine models based on performance metrics

? WHY US? ?

Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:

• Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.
• Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
• Take charge of your training with an annual personal budget and company-paid certifications.
• Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
• Benefit from our WeCare program, supporting employees in critical situations.
• Unleash your full potential, both professionally and personally.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.