Italian Speaking Customer Service Representative-Google Ads Products - Part Time

Teleperformance Spain; Barcelona; Híbrido; EUR 11.000; A tiempo parcial

Descripción de la vacante

Join Teleperformance Spain in vibrant Barcelona for a part-time hybrid role in customer service. Act as the primary contact for Google customers, ensuring high-quality service and compliance. Language proficiency in Italian and English required, with attractive perks including a competitive salary and career growth opportunities.

Servicios

Referral Program

Relocation package support

Private Health Insurance

Career growth opportunities

Dynamic business casual culture

Formación

• C2 level in Italian and C1 level in English required.
• Friendly and helpful demeanor needed.
• Ability to multitask in a dynamic environment.

Responsabilidades

• Serve as the first point of contact for customer inquiries.
• Maintain high standards of customer service while meeting KPIs.
• Ensure compliance with company policies in all interactions.

Conocimientos

Customer-focused

Communication

Organized

Multitasking

Detail-oriented

Team player

Descripción del empleo

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.

Responsibilities

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Requirements

Language Skills : C2 level of Italian and C1 level of English

• Customer-focused with a friendly and helpful demeanor.
• Good communicator, both verbally and in writing.
• Organized and comfortable at multitasking.
• Detail-oriented.
• A team player who is eager to contribute to a positive work environment.
• Part-time hybrid position in Barcelona with a competitive salary, Monday to Friday.
• Salary : 10.140,50€ gross / year
• Referral Program : Earn up to €2,000 for bringing friends, depending on the language / project.
• Relocation package support.
• Private Health Insurance.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.