Italian Speaking Customer Service Representative-Google Ads Products - Part Time

Teleperformance; Barcelona; Híbrido; EUR 11.000; A tiempo parcial

Descripción de la vacante

Rejoignez une entreprise dynamique à Barcelone où vous agirez en tant que premier point de contact pour les clients de Google dans le domaine du marketing numérique. Ce poste à temps partiel offre un salaire compétitif et des opportunités de croissance professionnelle dans un environnement de travail inclusif et diversifié.

Servicios

Assurance santé privée

Programme de parrainage

Opportunités de croissance de carrière claires

Environnement de travail engageant

Emplacement de bureau idéal

Formación

• Niveau C2 en italien et C1 en anglais.
• Aptitude à maintenir des normes élevées de service à la clientèle.

Responsabilidades

• Premier point de contact pour les clients Google, dirigeant les demandes vers le bon département.
• Maintenir les KPI tout en respectant les normes de service.

Conocimientos

Compétences en communication verbale

Sens du service client

Capacité à multitâcher

Orienté détail

Travail en équipe

Descripción del empleo

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.

Responsibilities

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Language Skills : C2 level of Italian and C1 level of English

• Customer-focused with a friendly and helpful demeanor.
• Good communicator, both verbally and in writing.
• Organized and comfortable at multitasking.
• Detail-oriented.
• A team player who is eager to contribute to a positive work environment.
• Part-time hybrid position in Barcelona with a competitive salary, Monday to Friday.
• Salary : 10.140,50€ gross / year
• Referral Program : Earn up to €2,000 for bringing friends, depending on the language / project.
• Relocation package support.
• Private Health Insurance.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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