Italian Speaking Customer Service Representative - Google Ads Products

Teleperformance; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

Join a fast-growing team at Teleperformance in Barcelona as a Customer Support Specialist for Google Ads. Your role will involve assisting customers and qualifying leads while ensuring top-notch service and accuracy. Enjoy a full-time hybrid position with competitive salary, benefits, and growth opportunities in a vibrant workplace.

Servicios

Relocation package support

Private Health Insurance

Clear career growth opportunities

Dynamic workplace culture

Prime office location

Formación

• C2 level of Italian and C1 level of English required.
• Good communicator, organized, and detail-oriented.
• Eager to contribute to a positive work environment.

Responsabilidades

• Act as first point of contact for customer inquiries.
• Meet defined KPIs while ensuring high customer service standards.
• Ensure compliance with company policies and procedures.

Conocimientos

Customer-focused

Communication

Detail-oriented

Multitasking

Team player

Descripción del empleo

Description

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.

Responsibilities

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Language Skills: C2 level of Italian and C1 level of English

• Customer-focused with a friendly and helpful demeanor.
• Good communicator, both verbally and in writing.
• Organized and comfortable at multitasking.
• Detail-oriented.
• A team player who is eager to contribute to a positive work environment.

Benefits

• Full-time hybrid position in Barcelona with a competitive salary, Monday to Friday..
• Salary: 18.978,62 € gross/year.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package support.
• Private Health Insurance.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.