Italian Speaking Customer Service Representative for Booking

TP; Barcelona; Híbrido; EUR 19.000; A tiempo parcial

Descripción de la vacante

A leading company in IT services is seeking an Italian Speaking Customer Service Representative. The role involves providing support to international travelers, handling inquiries, and ensuring high customer service levels. Candidates should have strong communication skills, problem-solving capabilities, and a positive attitude. This entry-level position offers a contract with flexible working hours and various additional benefits.

Servicios

Private health insurance after permanent contract

Career growth opportunities

Initial and ongoing training

Feel Good program with Spanish lessons

Multicultural environment

Modern office near Glories mall

Formación

• C2 level Italian and advanced English proficiency.
• Experience in customer service or contact centers is valued.
• Positive attitude for handling challenging customer issues.

Responsabilidades

• Understanding and identifying customer needs as a support advisor.
• Listening and mediating between international travelers and accommodation suppliers.
• Clarifying inquiries regarding service and technical requirements.

Conocimientos

Problem-solving

Interpersonal skills

Communication

User-friendly PC skills

Goal-oriented

Herramientas

Office 365

CRM Database

Descripción del empleo

Italian Speaking Customer Service Representative for Booking

6 days ago - Be among the first 25 applicants

This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

1. Understanding and identifying customer needs as a customer support advisor for Booking.
2. Listening, responding, and mediating between international travelers and accommodation suppliers worldwide, ensuring high customer service levels.
3. Clarifying inquiries regarding service, payment, and technical requirements, providing accurate information, and following set processes via email and phone.

Requirements:

• Italian: C2 level and advanced English proficiency.
• Excellent written and spoken communication and interpersonal skills.
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
• Problem-solving and solution-oriented mindset.
• Positive, motivated attitude to handle challenging customer issues.
• Goal-oriented work approach.
• Open to changing priorities and business processes.
• Affinity with Accommodation platforms.
• Experience in customer service or contact centers is valued.
• Availability to work both from the office and remotely within 100km of the office.

Benefits:

• Contract: 38.5 hours/week, Monday to Sunday.
• Salary: €18,794 gross/year.
• Shift options: afternoon (15:00-23:00) or split shift (09:00-20:00).
• Temporary contract.
• Additional benefits include: Feel Good program with Spanish lessons, quizzes, group activities, private health insurance after permanent contract, nursery transport benefits post-probation, multicultural environment, modern office near Glories mall, career growth opportunities, and initial plus ongoing training.

Additional details:

• Seniority level: Entry level.
• Employment type: Temporary.
• Industry: IT Services and IT Consulting.

Note: The job posting does not indicate that it is expired or no longer available.