Italian Speaking Customer Service Agent For Avis - Work Remote In Greece

Mercier Consultancy MD; España; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Fully paid training

Job summary

Mercier Consultancy Group is sourcing an Italian Speaking Customer Service Agent for Avis to support travelers in Greece. You will handle rental inquiries, changes, and cancellations while delivering high-quality service to international customers.

Ideal candidates are fluent in Italian and have customer service or travel industry experience, with strong digital skills and empathy-driven problem solving. Relocation and training are provided, with a competitive salary and benefits."

Qualifications

• Native or fluent Italian (spoken and written).
• EU passport or valid Greek work permit.
• Proven customer service or travel industry experience preferred.
• Strong digital literacy and ability to navigate multiple software platforms.

Responsibilities

• Deliver world-class assistance to Avis customers regarding rentals and travel logistics.
• Manage reservation inquiries, modifications, and cancellations with high professionalism.
• Maintain detailed records of customer interactions within travel CRM systems.
• Collaborate with international team to uphold Avis premium image.
• Provide guidance on travel insurance, vehicle categories, and service packages.
• Contribute to improving service protocols to boost satisfaction.

Skills

Italian fluency

Customer service

Digital literacy

Empathy & problem-solving

Tools

CRM software

Job description

Italian Speaking Customer Service Agent For Avis

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth within the dynamic global outsourcing sector.

Job Overview

We are currently sourcing candidates for an Italian Speaking Customer Service Agent For Avis position in Greece, a unique role within the fast-paced travel industry. This is the perfect chance to kickstart your career by providing exceptional support to international travelers while enjoying the Mediterranean lifestyle in one of the world's most sought-after destinations.

Key Responsibilities

• Deliver world-class assistance to Avis customers regarding vehicle rentals and travel logistics
• Manage reservation inquiries, modifications, and cancellations with high professional standards
• Resolve customer concerns efficiently to ensure a seamless travel experience for every client
• Maintain detailed records of customer interactions within the travel industry CRM systems
• Collaborate with international team members to uphold the premium brand image of Avis
• Provide expert guidance on travel insurance, vehicle categories, and service packages
• Contribute to the continuous improvement of service protocols to enhance customer satisfaction

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role
• Valid EU passport or a valid Greek work permit
• Proven experience in customer service or the travel industry is highly preferred
• Strong digital literacy and ability to navigate multiple software platforms simultaneously
• Exceptional communication skills with a focus on empathy and problem-solving
• A passion for travel and a commitment to delivering high-quality service

Benefits

What We Offer

• Competitive monthly salary plus 2 extra salaries per year (13th and 14th salary)
• Monthly Performance Bonus tailored for high-achieving customer service professionals
• Fully paid relocation package, including flight tickets, airport transfer, and initial hotel accommodation
• Comprehensive, fully paid training provided by industry experts
• Full private health insurance coverage
• An opportunity to join a diverse, multicultural team in a rapidly growing company
• And much more, including career progression opportunities within the travel sector

Life in Greece

Embarking on one of the many available jobs in Greece means embracing a life of sunshine, history, and unparalleled culture. As an Italian Speaking Customer Service Agent For Avis, you will discover that Greece offers a perfect balance between a vibrant professional environment and a relaxed, Mediterranean pace of life, making it a dream destination for international workers.

Beyond the professional benefits, relocating to Greece provides an incredible quality of life, ranging from its world-renowned culinary scene to its stunning coastal landscapes. We handle the logistical complexities of your move so you can focus on enjoying your time in Greece, a country that truly offers a unique blend of ancient charm and modern convenience for everyone who moves here.