Italian Speaking Customer Service Agent For Imperial - Work Remote In Greece

Mercier Consultancy MD; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Training program

13th and 14th salaries

Monthly performance bonus

Career progression

Job summary

Mercier Consultancy Group is recruiting an Italian-speaking Customer Service Agent for Imperial, based in Greece. You will handle customer inquiries via phone, email and chat, troubleshoot device issues and maintain CRM records to improve service.

The role offers relocation and training with a performance bonus and health insurance. Fluent Italian and a customer-focused mindset are essential, with prior experience in tech or consumer electronics advantageous.

Qualifications

• Italian fluency in speaking and writing is required.
• Experience in customer-facing roles, preferably tech or electronics.
• Willingness to relocate to Greece for the position.
• Strong multi-channel communication across phone, email and chat.

Responsibilities

• Provide high-quality technical and general assistance to customers regarding premium consumer electronics.
• Manage inquiries via phone, email, and live chat to ensure total customer satisfaction.
• Troubleshoot common issues related to devices, software updates and features.
• Maintain detailed records in the CRM to improve service delivery.
• Educate clients on product launches and features in consumer electronics.
• Escalate complex faults to internal teams and follow up efficiently.
• Deliver a professional, empathetic and knowledgeable support experience to foster loyalty.

Skills

Italian fluency

Customer service

Tech savvy

Willing to relocate

Multichannel support

Tools

CRM software

Job description

Italian Speaking Customer Service Agent For Imperial

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners.

Job Overview

We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent For Imperial position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world‑class support while enjoying a Mediterranean lifestyle. If you are seeking Italian‑speaking jobs that offer career progression and stability, this role is your perfect match.

Key Responsibilities

• Provide high-quality technical and general assistance to customers regarding premium consumer electronics products
• Manage inquiries via phone, email, and live chat to ensure total customer satisfaction
• Troubleshoot common issues related to device hardware, software updates, and product features
• Maintain detailed records of customer interactions within the CRM system to improve service delivery
• Educate clients on the latest product launches and features within the consumer electronics sector
• Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up
• Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience

Requirements

• Native or fluent Italian (spoken and written)
• Valid EU passport (mandatory)
• Previous experience in a customer-facing role, preferably within the technology or consumer electronics market
• Strong digital literacy and the ability to navigate multiple software platforms simultaneously
• Excellent communication skills and a passion for technology and customer care
• Willingness to relocate and thrive in a new international environment

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Training
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus for high achievement
• An exciting career path among the best Italian‑speaking jobs in Greece
• And Much More..

Life in Greece

Securing one of our jobs in Greece means more than just a new career; it is an invitation to embrace a vibrant culture, legendary history, and the stunning sunshine of the Mediterranean. As an Italian Speaking Customer Service Agent For Imperial position in Greece, you will find yourself surrounded by beautiful landscapes and a welcoming local community that makes every day feel like a retreat.

Beyond the professional benefits, the quality of life in Greece is truly unmatched, offering world‑class cuisine, endless blue waters, and a relaxed, social lifestyle. We facilitate a smooth move, ensuring your transition to life in Greece is stress‑free and rewarding. Join our team and experience why living and working in Greece is the top choice for thousands of international professionals today.