(Italian & English) Technical Support Consultant (remote)

SupportYourApp; Barcelona; A distancia; USD 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Support Consultant to join their dynamic team. This remote role offers the chance to thrive in a multicultural environment while providing exceptional customer support. You will troubleshoot technical issues, collaborate with various departments, and maintain high product knowledge. With a focus on personal growth, the company emphasizes a People First management approach, ensuring a supportive atmosphere for self-development. If you're passionate about technology and customer service, this opportunity is perfect for you.

Servicios

Fixed schedule: Monday to Friday, 8 AM-5 PM CET

Remote work opportunity

Inclusive international environment

Bonuses for referring friends

Paid training and probation

Work-life balance

Supportive management focused on growth

Opportunities for self-development

Formación

• 1-2 years of customer support experience in a fast-paced environment.
• Strong problem-solving skills and familiarity with CRM systems.

Responsabilidades

• Provide exceptional customer support via emails, calls, and chats.
• Troubleshoot technical issues and guide customers step-by-step.

Conocimientos

Italian language

English language

Customer support experience

Problem-solving skills

Familiarity with CRM systems

Herramientas

CRM systems

Descripción del empleo

Italian & English) Technical Support Consultant (remote)

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while working remotely from your home office. Develop new skills and achieve challenging goals with our People First management approach.

What you will do :

• Provide exceptional customer support via emails, calls, and chats
• Troubleshoot technical issues and guide customers step-by-step
• Collaborate with other departments to resolve inquiries
• Escalate complex issues to the appropriate team
• Document customer interactions
• Improve support processes and procedures
• Maintain high product knowledge and stay updated with product changes

What you need to succeed :

• Excellent Italian and English skills (spoken and written)
• 1-2 years of customer support experience in a fast-paced environment
• Strong problem-solving skills
• Familiarity with CRM systems and basic technical support
• Personal laptop (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Benefits and Perks :

• Fixed schedule : Monday to Friday, 8 AM-5 PM CET
• Remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid training and probation
• Work-life balance
• Supportive management focused on growth
• Opportunities for self-development

About us :

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services globally. Since 2010, we've grown to 8 hubs worldwide, working with clients from over 30 countries and speaking over 60 languages. We value our team and offer an inclusive, caring environment. Send your CV in English highlighting your skills!

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Disclaimer : We are an unbiased multinational company committed to equal opportunity regardless of race, sex, religion, or other characteristics.