IT Vendor Manager

JR Spain; España; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Service Delivery Manager/IT Vendor Manager to lead the supplier ecosystem. In this pivotal role, you will ensure contract compliance, manage service levels, and oversee issue management within a dynamic and multicultural environment. Your expertise in project management and strong interpersonal skills will be vital as you collaborate with various stakeholders to drive successful service delivery. This position offers an exciting opportunity to make a significant impact on the digital transformation journey, contributing to a more sustainable world through innovative solutions and strategic partnerships.

Formación

• Strong project management skills with experience in outsourcing.
• Good communication and interpersonal skills are essential.

Responsabilidades

• Ensure supplier deliverables comply with contract commitments.
• Administer formal workflow processes for service requests and compliance.
• Manage issues and escalate as necessary for resolution.

Conocimientos

Interpersonal Skills

Communication Skills

Project Management

Customer Service Orientation

Leadership Skills

Self-starter

Descripción del empleo

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Do you dare to lead the digital transformation to create a more sustainable world?

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

Schneider Electric industries SAS has outsourced its IT delivery in a multi supplier model. Upon conclusion of the Transitioning and Transforming the IT delivery from incumbent internally managed operations and from Incumbent supplier/s. Schneider Electric is looking for a Service Delivery Manager/ IT Vendor Manager to manage the supplier ecosystem. Schneider Electric is looking for strong individuals who will manage the service delivery with the suppliers.

What will you do?

Contract compliance

• Ensure supplier/s deliverables are in line with and compliant with the contract commitments and milestones
• Administer a structured, formal workflow process to record and track requests for Contract Compliance, using the workflow process approved during the Implementation
• Monitor receipt, review and Schneider Acceptance of Contract Deliverables
• Evaluate Deliverables and assess quality and completeness of Service Provider Deliverables and Accept (or reject) in accordance with applicable Contract Acceptance procedures
• Contract change requests- Create a tracker for any contract change requests and organize appropriate forums to address them

Work Request & Authorization

• Administer a formal workflow process
• Receive Request and Review through Service Catalog or Service Desk
• Check Request against Contract
• Review with Schneider stakeholders & Approve
• Store all relevant information in Governance Library

Service Level Compliance

• Administer a formal workflow management process show monthly attainment levels, month to month comparisons and trends for all Service Levels in the Contracts, using the workflow process approved during the Implementation
• Work with Service Providers and MSI to gather information about and resolve inaccuracies, questions and issues in Service Provider monthly performance reports
• Provide aggregated performance results for each Service Provider
• Escalate issues to Schneider for attention, discussion with Service Providers and Schneider for resolution
• Resolve any Service Level/milestone issues
• Support Schneider’s MSI negotiation of any changes to Service Levels

Issue Management

• Create issue trackers and escalate as necessary any issues relating to Contract compliance through the established governance

What qualifications will make you successful for this role?

• Good inter-personal and communication skills
• Project management- manage projects associated with the supplier for their perimeter
• Proven experience with large outsourcing deals in a multi country, multi cultural context
• Experience and good knowledge of industry recognized best practice and methodologies applied in an outsourcing environment.
• Customer service oriented, leadership skills and ability to address local requirements while conforming to overall corporate standards
• Self-starter, motivated, excellent communication skills and ability to work under minimum supervision
• Nice to have: Technical IT skillsets related to Applications management, Infrastructure management an advantage