IT Technician

Stefanini EMEA; Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

A global IT services company in Madrid is seeking an IT support technician who will provide high-level customer service and support. Responsibilities include diagnosing hardware issues, managing installations, and maintaining effective working relationships. The ideal candidate will have 2-3 years of experience in a technical environment and exceptional English and Spanish skills.

Servicios

Diversity and inclusion culture

Career opportunities worldwide

Formación

• 2-3 years of experience in a technical ICT environment.
• Excellent English and Spanish language skills, written and spoken.

Responsabilidades

• Provide face-to-face IT support for users.
• Diagnose problems concerning personal hardware like PCs and printers.
• Manage small projects related to new hardware or software installation.

Conocimientos

Customer service skills

Problem solving

Attention to details

Technical writing skills

Planning and organizing

Flexibility

Herramientas

ITSM Tool Set

MS SCCM

Active Directory

MS Windows 10

MS Office 365

Descripción del empleo

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Responsibilities :

• Face-to-face IT support for users
• Hardware installation, movement, and de-installation
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
• Small project management related to new hardware or software installation
• Software, patches, and updates installation using MS SCCM

Job requirements :

• 2-3 years of experience in a technical ICT environment
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
• Excellent English and Spanish language skills, written and spoken

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you.

What's next :

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message and we'll be happy to assist.

About us

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world, and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us.

Learn more about us on our website and join us on LinkedIn, Facebook, and Instagram where we regularly post insights from our colleagues.