IT Technical Support Consultant

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At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Spain office to all our users across the global business.

Principal Duties, Responsibilities & Accountabilities:

Responsibilities will include:

1. Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
2. Support of the IT environment, including servers, systems, networks, and other devices
3. To assist on various projects and upgrades to meet Turner & Townsend’s goals
4. Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
5. Monitor daily backups, manage asset database, and control software register
6. Build positive working relationships with the business

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

Qualifications

1. Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
2. SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Core Technical Experience:

1. All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
2. Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
3. Hands-on experience of LAN, WAN and VPN, troubleshooting and support
4. Proven track record of working in a support environment supporting multiple users across multiple locations
5. Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
6. Ability to support a wide range of desktop applications
7. Deploying image / software through Intune/SCCM
8. Experience of ITIL based call management system, FreshService
9. Basic understanding of managing hardware and software assets and control software register

Additional Information

Our colleagues share our vision and mission. We offer a workplace where every person has the opportunity and voice to influence and change.

We want our people to succeed both at work and in their private lives. To support this, we promote a healthy, productive and flexible work environment that respects work-life balance.

Turner & Townsend stands for a level playing field. We celebrate diversity and are committed to creating an inclusive environment for all employees as well as actively encouraging applications from all parts of society.