It support technician with english - permanent contract

isolutions AG; Vigo; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology solutions company in Vigo, Spain is seeking an experienced L2 Technical Support Specialist to connect customer environments to Microsoft Cloud Services. You will provide 2nd level support and collaborate with various teams to enhance customer experiences. Candidates should have 2+ years of experience, strong communication skills, and be fluent in German. This position offers a competitive salary, flexible working hours, and opportunities for training and development.

Servicios

Permanent contract

Competitive salary package

Work-from-home flexibility

Structured career development

Free language classes

Annual team events

Formación

• Approximately 2+ years of experience in Level 2 Support in the Microsoft environment.
• A motivated, communicative, and reliable person who likes to take responsibility.
• EU citizenship or Spanish work visa.

Responsabilidades

• Provide 2nd level support acting as the technical expert.
• Manage 2nd level customer issues (Windows 10/11 & Microsoft 365).
• Collaborate with 1st level support and DevOps.

Conocimientos

Experience in Level 2 Support

Knowledge of Microsoft 365

Knowledge of Windows 10/11

Communication skills

Problem-solving skills

Fluent in German

Good English skills

Educación

BA/MA in computer science, electronics, or similar

Herramientas

Microsoft Endpoint Manager (Intune)

Descripción del empleo

Do you have a passion for cloud client engineering in the Microsoft environment? Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!

In the role of L2 Technical Support Specialist, you will take responsibility for connecting customer environments to Microsoft Cloud Services and design the workplace of the future together with the team.

At isolutions, we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and foster positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and a great company culture. Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona.

How your day will look like

You will provide 2nd level support by acting as the technical expert in the support & operations team, manage 2nd level customer issues and problems (Windows 10 / 11 & Microsoft 365), collaborate with our 1st level support, DevOps & project squad, work with third-party providers for technical issues, and monitor the Windows cloud infrastructure for our clients.

Your profile

• Approximately 2+ years of experience in Level 2 Support in the Microsoft environment
• Good working knowledge of Microsoft 365, Windows 10 / 11, & Microsoft Endpoint Manager (Intune)
• A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
• Fluent in German and good English skills
• You have a BA / MA in computer science, electronics, or similar education (Microsoft certifications)
• EU citizenship or Spanish work visa

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer : Permanent contract , possibility to work from 32 to 40 hours per week, a competitive salary package plus interesting fringe benefits, flexibility to work from home in Spain, compensation for home office expenses, work with the latest technologies from the Microsoft ecosystem, structured career development, yearly training budget, Microsoft Certifications, bi-weekly “Tech Lunches“, choose your own hardware, free language classes, one additional week of vacation for CSR, annual team events, and a dynamic team environment.

How to find out if this is the next step in your career : Apply, discovery call with HR, interview via video call with Team Lead and team member, final assessment.

Our commitment : to give you feedback at each step, both in positive and negative cases.

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