It Support Technician | V-954

Sermo; Sevilla; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A healthcare technology company based in Spain is seeking an IT Support Specialist to provide support for both Windows and Mac systems, manage IT tickets, and assist in onboarding and offboarding processes. The ideal candidate must have over three years of experience in desktop support and be fluent in English. The role offers opportunities for international experience and professional growth.

Servicios

Free drinks

Private health insurance

23 days holiday plus bank holidays

Comprehensive training programs

Supportive team environment

Formación

• 3+ years of hands-on end-user Windows desktop support.
• 3+ years of hands-on end-user MacOS desktop support.
• Experience with Active Directory.

Responsabilidades

• Resolve, transfer, or escalate IT tickets raised by internal employees.
• Prepare Mac / Windows laptops for usage.
• Create and disable corporate accounts using Active Directory.
• Perform asset management and maintenance tasks.
• Develop documentation and user guides for common issues.
• Manage onboarding and offboarding of employees.

Conocimientos

Windows desktop support

MacOS desktop support

Fluent English

Discretion and confidentiality

Microsoft Office

Active Directory

Herramientas

Microsoft Windows 10

MacOS

Mobile device support

Descripción del empleo

450+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. That is where we come in. Helping unite physicians across the world to support better patient outcomes—and even save lives—is an incredible feeling. Join us!

What we’re about :

• Community: With 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners — and we’re growing every day.
• Technology: Our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
• Culture: Making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, don’t take ourselves too seriously, and strive to make our customers smile.

What we’re looking for :

Responsibilities :

• Resolve, transfer, or escalate IT tickets raised by internal employees using our ticket management system.
• Prepare Mac / Windows laptops and workspaces for usage.
• Create and disable corporate accounts using Active Directory and other tools.
• Perform asset management and maintenance tasks.
• Develop documentation and user guides for common issues.
• Manage onboarding and offboarding of employees across various systems.
• Support users primarily in our Barcelona office, but also at other sites as needed.

Skills and Experience Required:

• 3+ years of hands-on end-user Windows desktop support.
• 3+ years of hands-on end-user MacOS desktop support.
• Fluent in English (written and spoken).
• Strong discretion and confidentiality.
• Proficiency in Microsoft Office, Windows 10, MacOS, and mobile device support (Android and iOS).
• Experience with Active Directory.

Desired Skills :

• Excellent troubleshooting skills.
• Good documentation abilities.
• Proficient in Google search and problem-solving.

Soft Skills :

• Effective communication and interpersonal skills.
• Strong organizational and prioritization skills.
• Ability to work independently and as part of a team.
• Logical thinking and procedural follow-through.
• Proactive in identifying and addressing issues.

The good stuff : compensation & perks

• International experience and professional growth opportunities.
• Supportive team environment.
• Comprehensive training programs.
• Modern, central offices.
• Free drinks, private health insurance, 23 days holiday plus bank holidays.
• Working hours: 40 hours/week, 10:00 am to 7:00 pm, Monday to Friday.