IT Support Technician - London, Madrid>

Client:

TranslateMedia

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Reference:

235933518191289958432460

Job Views:

5

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

Toppan Digital Language is a customer-first language solutions provider for global companies with high-risk, business-critical content. We are the trusted partner to some of the world’s biggest names in sectors such as life sciences and healthcare, market insights, financial and legal services—empowering them to sell and operate with confidence in any language.

Through our incredible specialist teams, leading-edge technologies and global infrastructure, we design language solutions that meet our customers’ needs at speed, at scale—securely. We are proud to be part of Toppan Inc., a world leader in content distribution whose revenues exceeded US$13.8 billion in 2021. We also love our Mondays and celebrate our Fridays. If you want to work in an environment shaped by humility, diversity, and shared ambition, do not hesitate to reach out to us.

Reporting to the IT Manager, the IT Support Technician provides first-line IT support to Toppan Digital Language’s staff and helps resolve hardware and software issues.

Accountabilities and Responsibilities:

1. Procurement of IT equipment in line with budgeted plans and maintaining IT inventories.
2. Setup and deployment of IT equipment, especially for new starters.
3. Management of IT duties during staff end of employment processes.
4. Serving as the first point of contact for IT Support within the Organisation, which includes on-call support for users in the US or APAC as well as over weekends in alternation with other members of the IT team.
5. Training end-users on hardware functionality and software programs.
6. Diagnosing and troubleshooting software and hardware issues.
7. Repairing and replacing damaged computer and network components.
8. Secure disposal of equipment and assets in line with company policies.
9. Updating computer software and upgrading hardware systems and equipment.
10. Ensuring the security of client and server computers by installing and upgrading components (e.g., antivirus, firewall software, etc.).
11. Monitoring hardware, software, and system performance metrics.
12. Maintaining databases and ensuring system security.
13. Documenting processes and maintaining technical documentation regularly.
14. Testing new hardware and software before full-scale roll-out.
15. Any work delivered must be compliant with Toppan Digital Language’s ISMS policies and procedures.

Qualifications and Experience:

1. A bachelor’s degree in computer science, information technology or similar or suitable experience proven through certifications and diplomas.
2. Minimum 2 years’ experience in IT support technician roles.
3. In-depth knowledge of Windows operating systems.
4. Practical experience of supporting both onsite and remote users with computer setup, hardware and software issues.
5. Practical experience with internet and network security protocols.
6. Microsoft365 administration or roll-out experience (Azure AD, Outlook, Teams, SharePoint, etc.).
7. Experience of IT support within the localization industry advantageous.
8. Experience in writing process documentation and technical instructions.
9. Experience with remote user support tools.

Skills:

1. Fluent in English and excellent verbal and written communication skills.
2. Problem-solving skills.
3. Organizational and interpersonal skills.
4. Customer-first attitude.
5. Highly organized and good project management skills.
6. Self-motivated, pro-active and resourceful.
7. Logical and systematic troubleshooting/problem-resolution approach and professional communication in issue-resolution situations.

Start date: Immediately

Location: London, Madrid

Salary: according to experience

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.