IT Support Technician Level 1 / 2 H / F - Barcelona

Noveogroup; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Level 1 / 2 Support Technician to join their dynamic team. In this role, you will be the first point of contact for IT support, managing incidents and ensuring smooth operations of IT equipment. Your responsibilities will include handling support tickets, managing inventory, and onboarding new staff. This position offers a chance to work in a collaborative environment where your contributions will directly enhance user experience. If you are passionate about technology and customer service, this opportunity is perfect for you.

Formación

• Approximately two years of experience in a similar support role.
• Strong communication and customer service skills.

Responsabilidades

• Handle Level 1 and Level 2 support tickets efficiently.
• Manage inventory and ensure operational status of IT equipment.

Conocimientos

Communication Skills

Teamwork

Problem-Solving

Customer Orientation

Professional English

Spanish

Herramientas

Google Workspace

Slack

PC

MAC

LINUX

SMARTPHONE

Descripción del empleo

The Noveo Group, a growing company and a key player in the development of innovative solutions, supports its enterprise clients, SMEs, and startups in transforming and implementing their information systems and digital solutions.

As an international group with a team of over 1,000 engineers and more than 20 years of experience in developing complex systems, the Noveo Group positions itself at the forefront of the convergence between IT systems and digital solutions.

Context :

As part of our growth, we are looking for 1 Level 1 / 2 Support Technician (M / F) for a permanent position or freelance contract to join Noveo and work directly with one of our clients on a long-term assignment.

Our client is a recognized player in the technology sector.

Your Missions :

Your main responsibilities will include :

• Handling Level 1 and Level 2 tickets
• Inventory and stock management (computers, accessories, spare equipment...) in collaboration with our assets manager
• Creating and updating troubleshooting procedures
• Analyzing root causes of incidents and finding ways to prevent new occurrences
• Preparing onboardings (hardware, accounts & access)
• Leading onboarding sessions for new joiners and promotions
• Managing offboardings (accounts, hardware checks & second-life management)
• Ensuring the operational status of office IT equipment (video meeting rooms, corporate media displays, printers...)

Candidate Profile :

We are looking for a Level 1 / 2 Support Technician (M / F) with approximately two years of experience in a similar role and the following skills :

• As IT’s first point of contact, you have good social and communication skills
• Team-player & solution-oriented : you are dedicated to resolving incidents and suggesting process improvements
• Internal "customer-oriented" : you are responsive, enthusiastic, and attentive to the user experience
• Professional English
• Spanish is a plus.

Technical Environment :

• PC / MAC / LINUX / SMARTPHONE
• Google Workspace
• Slack

Contract Information :

• Position based in Barcelona.
• Permanent contract or freelance contract.

Interested in joining Noveo?! Let’s meet!

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