IT Support Technician

ATG Europe; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is looking for an IT Support Technician in Madrid to provide vital technical support for the European Space Agency. This role involves assisting users with Windows and Mac devices, managing requests, and maintaining technical documentation. Candidates should have substantial experience and a customer-focused mindset, working in a diverse environment.

Formación

• At least 4 years of relevant work experience.
• Fluency in English, both written and spoken.
• Experience providing support for Windows and Mac devices.

Responsabilidades

• Provide first and second line support for users on site and remotely.
• Manage and log user requests, follow up for timely resolution.
• Maintain and update Knowledge Base and related documentation.

Conocimientos

Windows OS support

Mac OS support

Networking

Customer service

Inventory management

Educación

Vocational training in Information Technology

Bachelor's Degree in Information Technology

Herramientas

O365

SAP

Adobe

MS Office

Descripción del empleo

We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Madrid, Spain.Please be informed this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide first and second line support (for users working on location and/or remotely) for Windows and Apple devices;

• Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;

• Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;

• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;

• Perform inventory/asset management and reporting;

• Communicate with end-users users on call status, installations, relocations, and recovery of equipment;

• Perform any other tasks necessary.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Please ensure that your CV clearly explains how you meet the essential requirements. If it doesn’t align completely with the essential criteria, it could result in rejection.

• Vocational training in Information Technology or similar subject;

• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;

• At least 4 years of relevant work experience;

• Experience in providing support to Windows OS and Mac OS based client devices;

• Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;

• Experience with first line networking (LAN, WiFi);

• Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);

• Experience in O365 is a strong asset;

• Work experience in an international environment is an asset;

• Proactive and customer-focused mind-set with a courteous and respectful approach is a must;

• Excellent communicator with friendly attitude and active listening skills;

• Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;

• Able to work both autonomously and in a team;

• Logical thinking, desire to learn and continuously develop;

• Candidates must be eligible to work in the EU;

• Fluency in English (both written and spoken).

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.