IT Support Technician

JR Spain; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a proactive IT Support Technician to enhance user experience and manage IT infrastructure. This role involves supporting various operating systems, administering Microsoft 365 services, and ensuring compliance with SLAs. You will work in a hybrid model, offering flexibility while being part of a diverse team. With a focus on career development and a robust onboarding program, this position provides a unique opportunity to grow within a leading global IT company. Join a workplace that values diversity, inclusion, and professional growth, making a significant impact in the tech industry.

Servicios

Flexible Compensation Plan

Health Insurance

Career Development Plan

Onboarding Program

Corporate Discounts

Team Building Activities

Diversity and Inclusion Programs

Formación

• 3+ years of experience in IT support and system administration.
• Strong expertise in Windows Server and ITSM tools.

Responsabilidades

• Support and maintain workstation OS and mobile OS.
• Administer Microsoft 365 services and manage IT infrastructure.

Conocimientos

IT Support

System Administration

Problem Solving

Stakeholder Management

Agile Methodologies

Fluent English

Educación

Bachelor's in Computer Science

Master's in Information Systems

Herramientas

Microsoft 365

ServiceNow

Azure DevOps

SCCM

Prometheus

Descripción del empleo

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Are you a IT Support Technician seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Support and maintain workstation OS (Windows 10/11, MacOS) and mobile OS (iOS, iPadOS, Android).
• Administer Microsoft 365 services including OneDrive, Outlook, Office, Teams, and SharePoint Online.
• Manage IT infrastructure including Azure Intune, On-premise AD, SCCM, MECM, and MDM.
• Monitor and resolve incidents using ServiceNow and Azure ticketing tools.
• Ensure SLA compliance and manage vendors and stakeholders effectively.
• Improve user experience by optimizing system performance and IT processes.
• Implement security measures with antivirus solutions and monitoring tools like Prometheus.
• Perform testing (unit, integration, end-to-end, smoke) and maintain knowledge documentation.

WHAT ARE WE LOOKING FOR IN YOU?

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• Native Spanish Language and Advanced level of English.
• Minimum 3 years of experience in IT support, system administration, or workplace management.
• Strong expertise in Windows Server, ITSM tools, and ticketing systems.
• Experience with Azure DevOps, security software, and CI/CD deployment.
• Fluent in English (B2 level) for technical communication.
• Excellent problem-solving, teamwork, and stakeholder management skills.
• Experience in the banking sector (Highly valuable)
• Knowledge of Agile methodologies (Scrum).

WHERE AND WHEN?

• Workplace: Madrid (hybrid model)
• Work Schedule: Flexible office hours (start between 8:00 - 10:00 AM, end between 5:00 - 7:00 PM) with on-call support

WHAT CAN WE OFFER YOU?

• Permanent contract - We offer indefinite contracts from the first day.
• Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
• Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally - Work with people from all over the world. You can feel the multicultural workforce.
• Benefit from being a TCSer ️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
• And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 615,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2024 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2024 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2023 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance