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IT Support Technician

ATG Europe

Galapagar

Presencial

EUR 30.000 - 45.000

Jornada completa

Hace 16 días

Descripción de la vacante

A leading company in the defense and space sector is seeking an IT Support Technician to provide on-site technical assistance for users. The role involves support for both Windows and Apple devices while ensuring efficient operation within an international environment. The ideal candidate will be proactive, customer-focused, and possess a strong background in IT support, bringing at least four years of relevant experience to the team.

Formación

Minimum 4 years of relevant work experience required.
Experience with Windows OS and Mac OS client devices essential.
Fluency in English, both written and spoken, is necessary.

Responsabilidades

Provide first and second line support for Windows and Apple devices.
Maintain inventory and asset management.
Evaluate and log users' requests to ensure timely resolution.

Conocimientos

Proactive mindset

Excellent communication

Customer-focused attitude

Logical thinking

Teamwork

Educación

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

Herramientas

O365

SAP

Adobe

MS Office

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We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Madrid, Spain . Please be informed this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to :

Provide first and second line support (for users working on location and / or remotely) for Windows and Apple devices;
Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;
Perform inventory / asset management and reporting;
Communicate with end-users users on call status, installations, relocations, and recovery of equipment;
Perform any other tasks necessary.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Please ensure that your CV clearly explains how you meet the essential requirements. If it doesn’t align completely with the essential criteria, it could result in rejection.

Requirements

Vocational training in Information Technology or similar subject;
A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;
At least 4 years of relevant work experience;
Experience in providing support to Windows OS and Mac OS based client devices;
Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
Experience with first line networking (LAN, WiFi);
Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);
Experience in O365 is a strong asset;
Work experience in an international environment is an asset;
Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
Excellent communicator with friendly attitude and active listening skills;
Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
Able to work both autonomously and in a team;
Logical thinking, desire to learn and continuously develop;
Candidates must be eligible to work in the EU;
Fluency in English (both written and spoken).

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Defense and Space Manufacturing and Space Research and Technology

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