IT Support Technician

Scan-IT; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global technology company located in Barcelona is seeking an IT Support Technician. You will provide hands-on technical support and troubleshoot hardware and software issues. The ideal candidate will have 1-3 years of experience, strong knowledge of Windows and macOS, and excellent communication skills. Join a vibrant team and help enhance global logistics solutions.

Servicios

Innovative environment

Collaborative culture

Professional growth

Competitive compensation

Formación

• 1-3 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS environments.
• Experience with Microsoft 365, Active Directory, and other common business applications.
• Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN).
• Excellent written and verbal communication skills in English.

Responsabilidades

• Provide first- and second-level assistance to employees via phone, email, and in person.
• Install, configure, and maintain desktops, laptops, and printers.
• Diagnose and resolve problems related to operating systems and network connectivity.
• Administer user accounts, permissions, and access within Active Directory.

Conocimientos

Technical support skills

Problem-solving

Communication skills

Herramientas

Microsoft 365

Active Directory

Windows

macOS

Descripción del empleo

Department: Technology

Location: Barcelona

Overview

Do you thrive on solving technical problems and helping people get back to what they do best? Are you ready to be the go-to person who keeps teams connected and productive every day?

We are seeking a proactive and customer-focused IT Support Technician to join our IT team. In this role, you will provide hands-on technical support to end-users, troubleshoot hardware and software issues, and help maintain the seamless operation of IT systems across the organization. The ideal candidate brings strong problem-solving skills, clear communication, and a commitment to delivering efficient, high-quality support that enables employees to work effectively.

We’re a technology company with global reach – active in 35+ countries across 3 continents. From Barcelona to Singapore, our digital solutions support the logistics networks that keep the world moving. Backed by a strong financial foundation and a culture built on trust, innovation, and opportunity, we offer the stability of a well-established business with the energy of a growing international tech team.

Bring your curiosity, problem-solving skills, and attention to detail – and help us keep our people connected, productive, and supported every day.

What You’ll Do

• Technical Support: Provide first- and second-level assistance to employees via phone, email, remote tools, and in person.
• Hardware & Software Management: Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications.
• Issue Troubleshooting: Diagnose and resolve problems related to operating systems, network connectivity, email, and other business applications.
• User & Access Management: Administer user accounts, permissions, and access within Active Directory, Microsoft 365, and other platforms.
• Escalation Handling: Forward unresolved technical issues to senior IT staff or third-party vendors as required.
• Documentation & Inventory: Maintain accurate records of support requests, troubleshooting steps, solutions, and IT assets.
• System Maintenance: Assist with software updates, patches, and routine IT maintenance tasks.
• Onboarding & Offboarding Support: Set up equipment and provision access for new hires; handle equipment retrieval and access removal during offboarding.
• Policy & Security Compliance: Ensure adherence to company IT policies, procedures, and security best practices.

What You’ll Need

• 1-3 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS environments.
• Experience with Microsoft 365, Active Directory, and other common business applications.
• Solid understanding of the SDLC (Agile and Waterfall).
• Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN).
• Excellent written and verbal communication skills in English (clear, concise, and technically precise).
• Strong problem-solving and interpersonal skills.
• Ability to work independently with minimal supervision, while also thriving in a team-oriented environment.

What We Offer

At Scan-IT, we pride ourselves on our vibrant and supportive culture. Join our dynamic, international team and take on meaningful responsibilities from day one.

• Innovative Environment: Explore new technologies in the transportation and logistics industry.
• Collaborative Culture: Work with some of the industry’s best in an open and creative environment.
• Professional Growth: Benefit from continuous learning, mentorship, and career advancement.
• Impactful Work: Enhance efficiency and drive global success.
• Inclusive Workplace: Thrive in a diverse and supportive environment.
• Competitive Compensation: Receive a salary that reflects your expertise.
• Growth Opportunities: Achieve your full potential with ample professional and personal development opportunities.

Join Scan-IT and be part of a team that’s shaping the future of the transportation and logistics industry. Visit Scan-IT’s site and follow us on LinkedIn, Facebook, and X.