IT Support Technician

Assa Abloy Group; Alcobendas; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global leader in access solutions, ASSA ABLOY Group, is seeking an IT Support Technician in Alcobendas. This role involves providing top-notch IT application and endpoint support, managing tickets, and resolving issues efficiently. Ideal candidates possess a degree in Business Informatics, proficiency in Microsoft 365 and ServiceNow, and strong problem-solving skills. Join a dynamic team dedicated to innovative IT solutions at SKIDATA, part of ASSA ABLOY Group, offering flexible hybrid work options and career growth opportunities.

Servicios

Flexible Hybrid Work Model

Professional Growth Opportunities

Formación

• Completed education in Business Informatics or a similar technical field.
• At least 3 years of experience in IT support or a related field.
• Familiarity with networking and endpoint management on Windows and MacOS.

Responsabilidades

• Manage and resolve IT-related tickets through ServiceNow.
• Provide troubleshooting for applications, endpoints, and network issues.
• Collaborate with internal/external stakeholders to coordinate IT solutions.

Conocimientos

Problem-solving

Collaboration

Communication

Educación

Degree in Business Informatics or similar

Herramientas

Microsoft 365

ServiceNow

MS Azure

Descripción del empleo

IT Support Technician

In this role, you’ll be at the heart of delivering top-tier application and endpoint support, working hand-in-hand with second-line support engineers to resolve challenges efficiently. Playing a crucial part in ensuring smooth IT operations across the EMEA region, you will collaborate with dynamic internal teams and external partners to drive seamless communication and deliver solutions with precision and speed, making a real impact on the success of our IT ecosystem.

What You’ll Do

• Ticket Management: Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.
• First-Line Support: Provide initial troubleshooting, identify issues, and resolve IT problems for applications, endpoints, and network-related concerns.
• Collaboration: Work closely with second-line support engineers and external vendors (e.g., DELL, Canon, A1) to escalate complex issues and ensure resolution.
• Application and Endpoint Support: Offer support for business-critical applications and endpoint devices, ensuring they are operating optimally and are aligned with internal best practices.
• Communication: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.
• Knowledge Sharing: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.
• Continuous Improvement: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services.

At SKIDATA, we’re all about pushing the boundaries of innovation. You’ll be an integral part of the team, contributing to cutting-edge access solutions that impact millions of users worldwide.

Your Profile

• Completed education inBusiness Informatics or a similar technical fields
• At least3 years of experience in IT support or a related field.
• Proficiencyin Microsoft 365 applications, MS Azure, and experience with ServiceNow or similar ticketing systems.
• Basic understanding of networking, (DHCP, TCP-IP Knowledge, VPN) hardware, and endpoint management on Windows and MacOS.
• Familiarity withMicrosoft Teams for communication and collaboration.
• Strongproblem-solving abilities with a systematic approach to troubleshooting IT issues.
• Goodcommunication and collaboration skills to work effectively with internal and external teams.
• Ability tomanage and prioritize multiple tasks in a fast-paced environment.
• An affinityfor business processes, and experience working with business applications and support tools.
• Proactive, with a hands-on attitude toward problem-solving.
• Customer-oriented and solution-focused, always aiming for efficient service.
• Fluent inEnglish (written and spoken); German is a plus but not essential.
• Upto 10% travel to support projects and client needs.

Your future

• Flexible Hybrid Work Model:Achieve a better work-life balance with our adaptable hybrid working options.

• Global Collaboration:Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.

• Professional Growth Opportunities:Discover excellent chances for career development and skill enhancement.

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

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