IT Support Specialist (Global IT Support Team)

Semrush; Vigo; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading tech company is seeking an entry-level IT Support Specialist to join their Global IT Support Team in Spain. The role involves diagnosing network issues, assisting users, and improving IT systems, requiring skills in problem-solving and communication. Join a vibrant team at a rapidly growing SaaS platform with unlimited PTO and a focus on diversity and inclusion.

Servicios

Unlimited PTO

Employee Support Program

Meals, snacks, and drinks at the office

Training, courses, conferences

Formación

• Deep knowledge of business apps (e.g. Slack, Google Workspace).
• Experience in enterprise macOS management.
• Experience with configuring and troubleshooting WLAN and LAN equipment.

Responsabilidades

• Investigate and diagnose network problems.
• Provide recommendations to improve IT systems.
• Assist onsite and remote coworkers with IT needs.

Conocimientos

Problem-solving

Customer service

Critical thinking

Communication

Descripción del empleo

IT Support Specialist (Global IT Support Team)

Direct message the job poster from Semrush

IT Recruitment Specialist | G&A Talent Acquisition | IT & Business Operations Hiring | Sourcing for IT & G&A Roles

Hi there!

We are Semrush, a global Tech company developing our own product – a platform for digital marketers.

Are you ready to be a part of it? This is your chance! We’re hiring for IT Support Specialist (Global IT Support Team).

Tasks in the role

• Investigating and diagnosing network problems
• Providing recommendations when it comes to improving the organization's IT systems
• onfiguration and installation of IT solutions
• Assisting onsite and remote co-workers with everyday IT needs
• Setting up new users and management of security, passwords, and backup
• Establishing network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls
• Responsibility for ensuring a timely end-user response and resolution as stated in SLA (Service Level Agreement)

Who We Are Looking For

• Deep knowledge of business apps (ex. Slack, Google Workspace, etc.)
• Experience in enterprise macOS management
• Experience installing and configuring Fortigate and Cisco network equipment
• Experience with configuring and troubleshooting WLAN and LAN equipment
• Experience working with a ticketing system (ex. Jira)
• Experience with the remote support of end-users
• Must be able to lift and transport equipment upwards of 50lbs
• Strong critical-thinking and problem-solving skills
• Ability to clearly communicate with local and overseas team members
• Strong customer service, interpersonal, problem-solving, and troubleshooting skills
• Familiarity with AI concepts and tools, including LLM models, Agentic AI, and N8N automations.
• Good verbal and written English

Not Required, But a Plus

• Familiarity with AI concepts and tools, including LLM models, Agentic AI, and N8N automations.
• Experience with implementing various forms of conference room equipment and configurations (Zoom Room, Chromebox for meetings)
• You share our common values : Trust, as we prefer to speak up and be our true selves; Sense of Ownership, as it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Change, as we are always looking to make things better

We will try to create all the right conditions for you to work and rest comfortably

• Unlimited PTO
• Flexi Benefit for your hobby
• Employee Support Program
• Loss of family member financial aid
• Employee Resource Groups
• Meals, snacks, and drinks at the office
• Teambuilding
• Training, courses, conferences
• Gifts for employees

A Little More About Our Company

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.

We've been developing our product for 16 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing.

Our Diversity, Equity, and Inclusion commitments

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.

We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.

Our new colleague, we are waiting for you!

Maryna Shamina

Talent Acquisition Specialist

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Technology, Information and Internet

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