IT Support Specialist (1st & 2nd Level) – Global Service Desk | Remote from Spain (No Visa Spon[...]

Antal International; La Coruña; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking an experienced IT Support Specialist to join their remote service desk team, supporting users globally. Ideal candidates should have a strong technical background, fluent German (minimum B2), and customer-focused skills, working collaboratively within a diverse international team. This position offers growth opportunities in a stable and reputable organization.

Servicios

Training and onboarding

Long-term professional growth

Stable and reputable organization

Formación

• Fluent in German and good English communication skills.
• Willingness to work in shifts.
• Previous experience in a Service Desk or IT support role.

Responsabilidades

• Provide 1st and 2nd level technical support to end users.
• Administer user accounts and access in business systems.
• Monitor and manage incidents using ServiceNow.

Conocimientos

Problem-solving

Troubleshooting

Customer service

Team collaboration

Windows 11

Microsoft 365

Citrix

ServiceNow

ITIL v4

German (B2)

Educación

Degree or vocational training in IT

Herramientas

Microsoft Teams

Remote support tools

Descripción del empleo

We are supporting a global, industry-leading client in the search for an experienced IT Support Specialist to join their internationally distributed Service Desk team. This is a great opportunity to work in a truly international environment, supporting users across Europe, Asia, and the Americas.

If you're based in Spain and looking to grow your IT career in a collaborative, service-oriented team—this could be a great fit.

Location: Remote from Spain only

Important: Only candidates with the right to work in Spain will be considered. Visa sponsorship is not available.

Key Responsibilities

• Provide 1st and 2nd level technical support to end users within a global enterprise.
• Administer user accounts and access in core business systems.
• Respond to phone and written support requests, ensuring high levels of customer satisfaction.
• Troubleshoot technical issues, escalate where needed, and contribute to root cause analysis.
• Monitor and manage incidents using ServiceNow: categorize, prioritize, and follow up.
• Use internal knowledge base to maximize first-contact resolution.
• Collaborate with 2nd / 3rd level teams and global IT colleagues across Europe, Asia, and the Americas.

Your Profile

• Degree or vocational training in IT (or equivalent experience). Career changers with a strong technical background are welcome.
• Proficient with Windows 11, Microsoft 365, Teams, Citrix, and remote support tools.
• Strong problem-solving and troubleshooting skills for hardware/software issues.
• Previous experience in a Service Desk or IT support role.
• Familiar with ITSM tools, ideally ServiceNow.
• Knowledge of ITIL v4 is a plus.
• Team-oriented, structured, and customer-focused approach.
• Willingness to work in shifts (rotating schedule).
• Fluent in German (minimum B2) and good English communication skills.

What’s Offered

• Full remote position from anywhere in Spain.
• Be part of a global IT team with colleagues across continents.
• Opportunity to work with modern tools in a fast-paced, international setting.
• Training, onboarding, and long-term professional growth.
• Stable and reputable organization with strong support systems.