IT Support Specialist

Un Mejor Empleo; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company is seeking a proactive IT Support Specialist to ensure system reliability and provide 24/7 technical support. This role involves collaborating with development teams, managing technical inquiries, and troubleshooting issues efficiently to enhance client satisfaction. Ideal candidates will have a Bachelor’s degree and at least 3 years of experience in IT support.

Servicios

Competitive salary based on experience

Friendly, collaborative team culture

Opportunity to work on international digital projects

Long-term position with guidance and support

Formación

• 3 years of experience in IT support or system administration.
• Excellent written and verbal communication skills.
• Ability to work flexible shifts, including evenings and weekends.

Responsabilidades

• Implement feature requests and provide technical solutions.
• Respond to and manage technical support inquiries.
• Troubleshoot system bugs and escalate complex issues.

Conocimientos

Problem-solving

Attention to detail

Communication

Educación

Bachelor’s degree in Information Technology

Computer Engineering

Herramientas

Remote access tools

Ticketing systems

CMS or web-based platforms

Descripción del empleo

Company : Teamficient - www.teamficient.com

Salary Range : $800 - $1000 (Negotiable for highly experienced candidates)

Job Overview :

We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24 / 7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.

Key Responsibilities :

Implement feature requests and provide technical solutions in coordination with the development team

Respond to and manage technical support inquiries, ensuring quick turnaround and resolution

Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary

Coordinate with internal teams to deploy code updates and fix system configurations

Maintain clear and up-to-date technical documentation

Ensure all tasks are completed within defined SLA windows

Qualifications :

Bachelor’s degree in Information Technology, Computer Engineering, or a related field

At least 3 years of experience in IT support, system administration, or helpdesk roles

Based in the Philippines with the ability to work flexible shifts, including evenings and weekends

Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms

Strong problem-solving abilities and attention to technical detail

Excellent written and verbal communication skills

Proven track record of working independently and performing well under pressure

System Requirements :

Desktop / Laptop

Intel Core i5

4GB RAM for multitasking requirements

Workstation free from any Noise and Distractions

Backup Internet Connection

USB Headset with Noise Cancelling

Backup for Power Outage : Generator / UPS or Alternative Location

Benefits :

Competitive salary based on experience

Friendly, collaborative, and inclusive team culture

Opportunity to work on innovative, international digital projects

This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support!

Note : Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)