IT Support Specialist

Headquartered in the vibrant city of Barcelona since 2013, Immfly strives to revolutionize the airline industry through cutting-edge digital solutions.

With a strategic global presence and offices across Europe, Asia, and North and South America, our scalable and customizable offerings encompass connectivity , retail , and in-flight entertainment. We reach millions of passengers across hundreds of destinations, making every flight one to remember.

Join our dynamic team and become part of a community committed to innovation, excellence, and enhancing the passenger experience.

The Role

We are looking for a skilled IT Support Specialist with a strong background in IT support, system integrations, and end-user enablement to help with our end-user technology operations. In this role, you will oversee IT tools and access management, drive internal process improvements, and ensure the consistent and secure delivery of IT services across the organization.

What your day-to-day will look like

Tooling, Automation & Integrations

• Build and maintain integrations between key tools such as Atlassian, Google Workspace, Slack, etc.
• Drive internal automation initiatives to reduce manual tasks and increase efficiency

Device and Asset Management

• Oversee Mobile Device Management (MDM) strategy and compliance (e.g., Kandji, Jamf)
• Maintain company-wide IT asset inventory and lifecycle tracking

User Access and Security

• Coordinate employee onboarding / offboarding and access provisioning
• Manage and optimize Identity and Access Management (IAM) platforms (e.g., Okta)
• Contribute to the implementation of security controls, including encryption and 2FA

Processes & Documentation

• Create and maintain IT process documentation, employee guides, and internal Q&A resources
• Ensure consistent knowledge sharing across the team and organization

Support & Enablement

• Provide hands-on support to internal users on hardware, software, and tool configurations
• Run onboarding sessions, offer tool trainings, and act as a key IT contact for day-to-day questions
• Collaborate on license management and vendor coordination
• Help monitor software usage and assist in optimizing license costs