IT Support Specialist

Red Points; Barcelona; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Private Health Insurance

23 days holidays per year

Indefinite Contract

Hybrid work model

Referral bonus

Job summary

Red Points in Barcelona is seeking an IT Support engineer to assist our teams in the Barcelona office. You will provide technical support, advise end users, and resolve hardware and software issues in a mixed Mac/Windows/Linux environment.

You will manage ServiceDesk and IT tooling, configure VPN, back up systems, and contribute to global IT strategies. This role offers a hybrid model with health insurance, holidays, and events in a diverse international team.

Qualifications

• Strong communication skills, written and spoken in English and Spanish.
• Time management and prioritization skills.
• Willing to learn and adapt in changing environments.
• Experience in IT support roles.

Responsibilities

• Keep inventory and troubleshoot laptops/workstations in a mixed Mac/Windows/Linux environment.
• Manage and administer IT tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom, Slack.
• Contribute to IT strategy including device/licence management, networking, security, and SSO.
• Software deployment and administration.
• Configure VPN (OpenVPN) with SSL cert authentication.
• Troubleshoot networking (VPN, TCP/IP, WAN, LAN) onsite and remote.
• Administer backups and document procedures in Confluence.
• Create Jira tasks, subtasks and deadlines for issues.
• Basic network management: VLANs, DNS, Firewall, WiFi, DHCP.
• Provide multimedia support at company events.

Job description

Red Points is the most widely used solution to recover digital revenue.

Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.

With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

Job Description

The Role

We're looking for an IT Support engineer that will assist our teams based in our Barcelona office. This role is responsible for providing technical support, advice, and assistance to end users with technical, hardware, and software system problems. You will work hand in hand with our technology team, always in internal teams.

Your day-to-day here

• Keep track of the inventory, maintenance and troubleshooting of laptops/workstations (mixed environment mostly Mac, Windows and even some Linux) and their peripherals.
• Manage and administrate our main tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom.us, Slack…
• Collaborate into definition and improvement of IT global strategies, from device and license acquisition to networking, security and SSO.
• Software deployment and administration.
• VPN configuration through OpenVPN with SSL certificate authentication.
• Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) on-site and remote to our offices, as well other connected resources: AV/VC meeting rooms, printers...
• Administration and set up of backups.
• Documentation of procedures and most common issues on Confluence platform.
• Management of issues with Jira environment creating tasks,subtasks and due dates.
• Basic network management, VLANs, DNS, Firewall, WiFi, DHCP.
• You will also give multimedia support at our company events.

Requirements

• Good knowledge of GSuite and Active Directory.
• Experience working with OS X/Windows/Linux environments on a professional level.
• Great communication skills, written and spoken in English and Spanish.
• Experience in IT support technician working in changing environments.
• Willing to learn
• Good time management and prioritization skills

Additional information

What we offer

• A friendly, diverse, and international team.
• You’ll have top-notch Private Health Insurance, fully covered by the company.
• 23 working days of holidays per year, plus the local public holidays.
• Indefinite Contract.
• Fridays we have reduced working hours. And every weekday during August.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model, with a flexible start time.
• At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal-opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.