IT Support Lead

Novogene Europe; Madrid; A distancia; EUR 30.000 - 55.000; Jornada completa

Descripción de la vacante

A leading genomic services provider is seeking a Technical Support professional for Southern Europe. This remote position involves delivering technical support, analyzing customer groups, and researching market requirements. A PhD or equivalent experience is required, alongside exceptional communication skills.

Formación

• PhD or equivalent experience required.
• Outstanding listening, verbal, and written English communication skills.

Responsabilidades

• Support analysis of regional potential customer groups.
• Collect relevant customer information.
• Conduct research on market requirements and product competitiveness.

Conocimientos

Listening

Verbal communication

Written communication

Educación

PhD or equivalent experience

Descripción del empleo

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support position covering Southern Europe. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

Location: Remote, Spain or Portugal

Responsibilities include supporting the analysis of regional potential customer groups and collecting relevant customer information. You will support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.

Qualifications: PhD or equivalent experience. Outstanding listening, verbal, and written English communication skills.

Novogene is committed to ensuring all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally-protected characteristics.