IT Support Intern (f/m/d)

Axpo Group; Madrid; Hybrid; EUR 10,000 - 15,000; Part time

Job summary

Axpo Group is seeking an IT Support Intern to gain hands-on experience in providing technical support, troubleshooting, and IT best practices. You will work with a mentoring team to resolve common hardware and software issues and help with setup of new workplaces.

The role emphasizes learning, collaboration, and a customer-focused approach, with opportunities to grow in a dynamic IT environment across Axpo Services EMEA.

Qualifications

• Pursuing final year or recent graduate in CS or related fields.
• Basic hardware, software, networking knowledge.
• Experience with Windows, macOS, Linux and Microsoft Office.
• Familiarity with remote support tools.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-service mindset.
• Able to work collaboratively in a team.
• Proactive and eager to learn new technologies.
• Fluent in English; German is a plus.

Responsibilities

• Provide first-line onsite or remote technical support under supervision.
• Diagnose and resolve basic hardware/software problems.
• Assist with setup and configuration of new workplaces, including cabling and peripherals.
• Install, configure, and maintain basic hardware and software components.
• Document all support activities accurately.
• Support system rollouts, migrations, and updates under supervision.
• Maintain inventory records of IT assets and replace defective hardware under guidance.

Skills

Hardware basics

Software basics

Networking basics

Operating systems

Remote support

Analytical skills

Communication

Teamwork

Proactive learner

English

German bonus

Education

Computer Science

Technical Engineering

Systems Administration

Related fields

Tools

Microsoft Office

Remote support tools

Job description

Kickstart your career in IT with Axpo Services EMEA! As an IT Support Intern, you'll gain hands-on experience in providing technical support, troubleshooting, and learning IT best practices. Join a dynamic team where your growth and development are prioritized.

What you will do:

• Provide first-line onsite or remote technical support for hardware, software, and network-related issues under supervision.
• Diagnose and resolve basic hardware and software problems on desktops, laptops, printers, and peripherals.
• Assist with the setup and configuration of new workplaces, including cabling and peripheral devices.
• Install, configure, and maintain basic hardware and software components, including operating systems and standard applications.
• Document all support activities accurately and comprehensively.
• Support system rollouts, migrations, and updates under supervision.
• Maintain inventory records of IT assets and replace defective hardware components under guidance.

What you bring & who you are:

• Student in final years or recent graduate in Computer Science, Technical Engineering, Systems Administration, or related fields.
• Basic knowledge of hardware, software, and networking concepts.
• Hands-on experience with operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office).
• Familiarity with remote support tools.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with a customer-service-oriented mindset.
• Ability to work collaboratively in a team and adapt to changes.
• Proactive and eager to learn new technologies.
• Fluent in English (intermediate-advanced proficiency); German is a plus.

About the team:

Our IT Support team is committed to delivering excellent technical assistance while fostering a collaborative and learning-focused environment. You'll work closely with experienced specialists who will mentor and guide you as you develop your skills and contribute to impactful projects.

Take this opportunity to grow your technical expertise and make a difference at Axpo!

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.