IT Support (f/m/d)

Axpo Group; Madrid; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Meal allowances

Internet compensation

Training courses

Gym coverage

Health Insurance

Flexible working hours

Job summary

Axpo Group is seeking an IT Support Specialist to provide onsite and remote technical support in Madrid. You will diagnose, repair, and configure hardware, software, and networking, while maintaining asset inventories and collaborating with teams to resolve issues.

The role emphasizes customer service, documentation, and policy compliance. Ideal candidates have 3–5 years in IT support, strong OS knowledge, and experience with hardware repairs and software rollouts.

Qualifications

• 3–5 years of experience in IT support or similar role.
• Strong knowledge of Windows, macOS, Linux and Microsoft Office.
• Hands-on hardware repairs, network administration, and software rollouts.

Responsibilities

• Provide first-line onsite and remote technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot hardware and software problems across desktops, laptops, printers, and videoconferencing systems.
• Set up and configure new workplaces, including hardware, software, and network connectivity.
• Manage IT asset inventory, ensuring accurate tracking and documentation.
• Collaborate with internal teams and vendors to resolve complex technical issues.
• Ensure compliance with IT policies and deliver exceptional customer service.

Skills

IT Support

Windows

macOS

Linux

Microsoft Office

Microsoft Azure

Troubleshooting

Documentation

Customer service

Communication

Tools

Azure

Office 365

Job description

Are you passionate about technology and delivering exceptional service? Join Axpo as an IT Support Specialist and play a key role in providing top-notch technical support while shaping the future of energy solutions.

What you will do:

• Provide first-line onsite and remote technical support for hardware, software, and network-related issues.

• Diagnose and troubleshoot hardware and software problems across desktops, laptops, printers, and videoconferencing systems.

• Set up and configure new workplaces, including hardware, software, and network connectivity.

• Manage IT asset inventory, ensuring accurate tracking and documentation.

• Collaborate with internal teams and vendors to resolve complex technical issues.

• Ensure compliance with IT policies and deliver exceptional customer service.

What you bring & who you are:

• 3–5 years of experience as an IT Support Technician or in a similar role.

• Strong knowledge of operating systems (Windows, macOS, Linux) and productivity tools (Microsoft Office, Microsoft Azure).

• Excellent troubleshooting skills and a detail-oriented approach to documentation.

• Hands‑on experience with hardware repairs, network administration, and software rollouts.

• Strong communication skills and a customer-service-oriented mindset.

• Relevant certifications (e.g., Microsoft Azure Administrator Associate, CompTIA A+, or Cisco Certified Entry Networking Technician) are a plus.

About the team:

We are a collaborative and diverse team committed to delivering exceptional IT support. At Axpo, we value innovation, continuous learning, and a supportive environment where everyone’s voice is heard.

Benefits:

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!

• Working Hours
  We offer flexible working hours to accommodate your work schedule. We can work part of our time remotely and the rest at our offices in Madrid, Torre Europa.

• Meal allowances

  You can enjoy delicious meals on us, no matter if you are working remotely or on-site.
  *Option to use it for public transportation or childcare instead.

• Internet Compensation
  We cover the cost of your home internet connection, as we understand how essential connectivity is in the modern workplace.

• Training courses
  Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry- specific training courses and a learning channel.
  

• Gym Coverage
  Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym: Forus Selection to keep you energized throughout the day
  

• Health Insurance
  We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.