IT Support Engineer (Level 1)

JR Spain; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A dynamic corporate environment is seeking an IT Support Engineer (Deskside Support – Level 1) for a 12-month contract in Ogrove, Spain. The successful candidate will provide on-site technical support, troubleshoot hardware/software issues, and ensure a positive user experience. Candidates must be bilingual in Spanish and English, possess excellent communication skills, and have a valid work permit for full-time employment in Spain.

Formación

• Proven experience in a Deskside Support / IT Support Level 1 role.
• Must have a valid work permit allowing full-time employment in Spain.
• Ability to work onsite in a professional office environment.

Responsabilidades

• Deliver Level 1 desk-side support and resolve technical issues efficiently.
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices.
• Provide professional and timely customer support in person and via ticketing systems.

Conocimientos

Customer service mindset

Fluency in Spanish

Communication skills

Technical troubleshooting

Descripción del empleo

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We are currently seeking an IT Support Engineer (Deskside Support – Level 1) to join our team in Ogrove, Spain on a 12-month contract. This is an excellent opportunity for a motivated, bilingual IT professional with a strong customer service mindset to provide on-site technical support in a dynamic corporate environment.

? Key Responsibilities

• Deliver Level 1 desk-side support and resolve technical issues efficiently
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices
• Provide professional and timely customer support in person and via ticketing systems
• Perform IT setup, device deployment, and general maintenance
• Ensure a positive user experience through clear communication and follow-up
• Proven experience in a Deskside Support / IT Support Level 1 role
• Fluent Spanish and proficient English (minimum B2 level)
• Excellent communication and interpersonal skills
• Ability to work onsite in a professional office environment
• Must have a valid work permit allowing full-time employment in Spain