IT Support Engineer (Level 1)

JR Spain; Ibiza; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

A dynamic corporate environment is seeking a motivated IT Support Engineer for level 1 deskside support. The role involves troubleshooting hardware/software issues, providing timely customer support, and ensuring a positive user experience. Candidates should be bilingual in Spanish and English, possess strong communication skills, and have a valid work permit for full-time employment in Spain.

Formación

• Proven experience in a Deskside Support / IT Support Level 1 role.
• Fluent in Spanish and proficient in English (minimum B2 level).
• Excellent communication and interpersonal skills.

Responsabilidades

• Deliver Level 1 desk-side support and resolve technical issues efficiently.
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices.
• Provide professional and timely customer support in person and via ticketing systems.

Conocimientos

Customer Service

Technical Troubleshooting

Communication

Descripción del empleo

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We are currently seeking an IT Support Engineer (Deskside Support – Level 1) to join our team in Ogrove, Spain on a 12-month contract. This is an excellent opportunity for a motivated, bilingual IT professional with a strong customer service mindset to provide on-site technical support in a dynamic corporate environment.

? Key Responsibilities

• Deliver Level 1 desk-side support and resolve technical issues efficiently
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices
• Provide professional and timely customer support in person and via ticketing systems
• Perform IT setup, device deployment, and general maintenance
• Ensure a positive user experience through clear communication and follow-up
• Proven experience in a Deskside Support / IT Support Level 1 role
• Fluent Spanish and proficient English (minimum B2 level)
• Excellent communication and interpersonal skills
• Ability to work onsite in a professional office environment
• Must have a valid work permit allowing full-time employment in Spain