IT Support Engineer (Level 1)

JR Spain; Huelva; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a motivated bilingual IT Support Engineer for a Level 1 Deskside Support role in Ogrove, Spain, on a 12-month contract. The position involves delivering technical assistance, troubleshooting hardware/software issues, and ensuring excellent customer service in a corporate setting. Candidates must be fluent in Spanish and proficient in English, possess strong communication skills, and have a valid work permit for full-time employment.

Formación

• Proven experience in a Deskside Support / IT Support Level 1 role.
• Excellent communication and interpersonal skills.
• Ability to work onsite in a professional office environment.

Responsabilidades

• Deliver Level 1 desk-side support and resolve technical issues efficiently.
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices.
• Provide professional and timely customer support in person and via ticketing systems.

Conocimientos

Customer service mindset

Fluent Spanish

Proficient English

Technical troubleshooting

Descripción del empleo

Social network you want to login/join with:

We are currently seeking an IT Support Engineer (Deskside Support – Level 1) to join our team in Ogrove, Spain on a 12-month contract. This is an excellent opportunity for a motivated, bilingual IT professional with a strong customer service mindset to provide on-site technical support in a dynamic corporate environment.

? Key Responsibilities

• Deliver Level 1 desk-side support and resolve technical issues efficiently
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices
• Provide professional and timely customer support in person and via ticketing systems
• Perform IT setup, device deployment, and general maintenance
• Ensure a positive user experience through clear communication and follow-up
• Proven experience in a Deskside Support / IT Support Level 1 role
• Fluent Spanish and proficient English (minimum B2 level)
• Excellent communication and interpersonal skills
• Ability to work onsite in a professional office environment
• Must have a valid work permit allowing full-time employment in Spain